Technical Writer - Enterprise Solutions_

**About the Role:****Grade Level (for internal use):**10**The Team:**The Enterprise Solutions business within S&P Global Market Intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data, and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loan platforms, regulatory and compliance solutions, and private markets solutions.The Enterprise Solutions Public Markets group is seeking a Technical Writer to join our Product Operations team. This role involves collaborating with product managers, customer & product support, and other subject matter experts to promote product and customer success throughout the product lifecycle; You will create or support creation of product documentation (internal & customer-facing) across the Enterprise Solutions – Public Markets product portfolio.**Responsibilities and Impact:**+ Work closely with product managers to create and maintain high-quality documentation.+ Engage and collaborate with Customer & Product Support teams to gather feedback and identify content gaps.+ Prioritize content gaps and promote continuous improvement of the documentation experience.+ Maintain documentation style guides and templates to deliver a consistent brand and user experience.+ Stay informed on our product roadmap, customer use cases, and support issues.+ Review content analytics to measure customer impact and inform future content creation decisions.**Compensation/Benefits Information:** (This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $61,846.00 to $110,130.2. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.In addition to base compensation, this role is eligible for an annual incentive bonus.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (om/benefit-summaries/us) .**What We’re Looking For:****Basic Required Qualifications:**+ Fluent written and verbal communication in English.+ 3+ years working as a Technical Writer or similar experience writing customer-facing documentation.+ Ability to collaborate with cross-functional teams (technical and non-technical) to gather inputs.+ Familiarity working in an Agile Software Delivery Lifecycle (SDLC).+ Experience using tools like Pendo, Confluence, and Bloomfire.+ Familiarity with Financial Services (preferred).**Right to Work Requirements:**This role is limited to persons with indefinite right to work in the United States.**About S&P Global Market Intelligence**At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence .**What’s In It For** **You?****Our Purpose:**Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.**Our People:**We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.**Our Values:****Integrity, Discovery, Partnership**At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.**Benefits:**We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include:+ Health & Wellness: Health care coverage designed for the mind and body.+ Flexible Downtime: Generous time off helps keep you energized for your time on.+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.+ Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.+ Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit: om/benefit-summaries**Diversity, Equity, and Inclusion at S&P Global:**At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.**Equal Opportunity Employer**S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to:

EEO.Compliance@spglobal.com

and your request will be forwarded to the appropriate person.**US Candidates Only:** The EEO is the Law Poster ol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)**Job ID:** 306183**Posted On:** 2024-08-21**Location:** Raleigh, North Carolina, United States