STERIS Canada Corporation
Marketing Director, User Experience
STERIS Canada Corporation, Mentor, Ohio, United States, 44060
Job Title: Marketing Director, User Experience Job Category: Marketing/CommunicationsDescription:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.Position Summary The Director of User Experience is responsible for ensuring the products/services deliver a meaningful, intuitive and engaging experience for the Customer. Focusing on the end user, the Director of User Experience works collaboratively with cross-functional teams such as product management, R&D and communications and serves as the advocate for the Customer. Through in-depth understanding of the clinical application and research, they inform the design process and ensure the end-product meets the needs of the target market.Duties
Voice of Customer/Product Requirements (SPD & Endo Reprocessing)
Leading product development ideation workshops in the exploratory phaseCollaborate and validate Market Requirements Documentation to include strong, practical and relevant user needsOversee collaboration with Product Management and R&D to provide insights into users' needs, behaviours, and preferencesOrganize Customer visits for R&D team education prior to development commencingReview design choices during all aspects of the development processSupport the development of Customer guided instructions for UI designWork with Product Management and R&D to refine/define voice of Customer feedback and drive inclusion into marketing requirements and product designReview use cases for systems testing as part of the development phaseServe as a resource to review reliability test plans
Customer Persona/Needs
Lead the development and implementation of a Customer Needs Design System LibraryDevelop/keep updated Customer personas to influence NPD, Customer Communication, Marketing Collateral & In-service DevelopmentDevelop/keep updated templates/user flow-charts for each modality that encompasses the Customers workflowDevelop standard Customer journey maps in reprocessingProvide strategic future planning skills and visionary thinking through the customer mindsetDrive operational and executional excellence while leading creative thinking across diverse product releases
Support/Define usability studies for NPD
Includes onsite support for Human Factors testingAssist with recruitment as needed
Communications and Content Development
Participate and lead speaking commercial engagements on behalf of STERISRepresent STERIS Reprocessing on standard committees such as AAMIDevelop templates and training materials to support capital business cases for budgetingCollaborate with R&D and Marketing to translate impact of standards on portfolio and future initiatives
Education Degree
Bachelor's DegreeRequired Experience
15 years’ experience in Healthcare Reprocessing and/or Project ManagementDemonstrated experience in managing cross-functional projects or programsAbility to lead through ambiguity and inspire teamsFamiliarity with Lean-Agile principles and continuous improvementChampion of UX and human-centered thinkingExperience with qualitative generative research and usability from concept formation through launchAbility to present insights in a compelling narrativeStay current with industry trends, emerging technologies, and best practices for UX designPreferred Experience
Experienced with participation in professional associationsSuccessfully manage multiple projects and teamsAbility to develop, inspire and align teams located in hybrid and global locationsSkills Experience conducting insight work for healthcare environments.STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs.Nearest Major Market:
Cleveland
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Nearest Secondary Market:
AkronJob Segment:
User Experience, Communications, Marketing Communications, R&D, Technology, Marketing, Research
#J-18808-Ljbffr
Voice of Customer/Product Requirements (SPD & Endo Reprocessing)
Leading product development ideation workshops in the exploratory phaseCollaborate and validate Market Requirements Documentation to include strong, practical and relevant user needsOversee collaboration with Product Management and R&D to provide insights into users' needs, behaviours, and preferencesOrganize Customer visits for R&D team education prior to development commencingReview design choices during all aspects of the development processSupport the development of Customer guided instructions for UI designWork with Product Management and R&D to refine/define voice of Customer feedback and drive inclusion into marketing requirements and product designReview use cases for systems testing as part of the development phaseServe as a resource to review reliability test plans
Customer Persona/Needs
Lead the development and implementation of a Customer Needs Design System LibraryDevelop/keep updated Customer personas to influence NPD, Customer Communication, Marketing Collateral & In-service DevelopmentDevelop/keep updated templates/user flow-charts for each modality that encompasses the Customers workflowDevelop standard Customer journey maps in reprocessingProvide strategic future planning skills and visionary thinking through the customer mindsetDrive operational and executional excellence while leading creative thinking across diverse product releases
Support/Define usability studies for NPD
Includes onsite support for Human Factors testingAssist with recruitment as needed
Communications and Content Development
Participate and lead speaking commercial engagements on behalf of STERISRepresent STERIS Reprocessing on standard committees such as AAMIDevelop templates and training materials to support capital business cases for budgetingCollaborate with R&D and Marketing to translate impact of standards on portfolio and future initiatives
Education Degree
Bachelor's DegreeRequired Experience
15 years’ experience in Healthcare Reprocessing and/or Project ManagementDemonstrated experience in managing cross-functional projects or programsAbility to lead through ambiguity and inspire teamsFamiliarity with Lean-Agile principles and continuous improvementChampion of UX and human-centered thinkingExperience with qualitative generative research and usability from concept formation through launchAbility to present insights in a compelling narrativeStay current with industry trends, emerging technologies, and best practices for UX designPreferred Experience
Experienced with participation in professional associationsSuccessfully manage multiple projects and teamsAbility to develop, inspire and align teams located in hybrid and global locationsSkills Experience conducting insight work for healthcare environments.STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs.Nearest Major Market:
Cleveland
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Nearest Secondary Market:
AkronJob Segment:
User Experience, Communications, Marketing Communications, R&D, Technology, Marketing, Research
#J-18808-Ljbffr