UW Health
Unified Communications Supervisor
UW Health, Madison, Wisconsin, us, 53774
Work Schedule :
This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm. Applicants hired into this position can work from either Illinois or Wisconsin and will have a hybrid in-office and remote work location. Details will be discussed during the interview process.
Be part of something remarkable
Join the #1 hospital in Wisconsin and lead our Unified Communications team.
We are seeking a
Unified Communications Supervisor
to:
Oversee and manage a high-performing service delivery team dedicated to providing exceptional technical support.
Drive process improvement initiatives to enhance team efficiency and user experience.
Troubleshoot complex technical issues and provide expert guidance to staff and end-users.
Collaborate with cross-functional teams to implement and maintain UC solutions.
What you'll bring:
Proven leadership experience in a technical support or IT environment.
In-depth knowledge of unified communications technologies and platforms.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
At UW Health, you will have
:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Qualifications
Associate's Degree in Healthcare, Information Technology, Business, or related field Required or
2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below Required
Work Experience
Demonstrated success leading and mentoring others in Unified Communications technologies Required
Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 origination Required
Demonstrate success implementing and managing large, complex, enterprise-class solutions Required
Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly Required
Demonstrated success being proactive and innovative Required
5 years of relevant experience in a Healthcare setting Preferred
5 years of VoIP support experience Preferred
5 years of experience performing system administration and engineering Preferred
Licenses & Certifications
CPHIMS, PMP, ITIL, Various Epic Certifications Preferred
Our Commitment to Diversity and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Job Description
UW Hospital and Clinics benefits
This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm. Applicants hired into this position can work from either Illinois or Wisconsin and will have a hybrid in-office and remote work location. Details will be discussed during the interview process.
Be part of something remarkable
Join the #1 hospital in Wisconsin and lead our Unified Communications team.
We are seeking a
Unified Communications Supervisor
to:
Oversee and manage a high-performing service delivery team dedicated to providing exceptional technical support.
Drive process improvement initiatives to enhance team efficiency and user experience.
Troubleshoot complex technical issues and provide expert guidance to staff and end-users.
Collaborate with cross-functional teams to implement and maintain UC solutions.
What you'll bring:
Proven leadership experience in a technical support or IT environment.
In-depth knowledge of unified communications technologies and platforms.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
At UW Health, you will have
:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Qualifications
Associate's Degree in Healthcare, Information Technology, Business, or related field Required or
2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below Required
Work Experience
Demonstrated success leading and mentoring others in Unified Communications technologies Required
Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24x7 origination Required
Demonstrate success implementing and managing large, complex, enterprise-class solutions Required
Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly Required
Demonstrated success being proactive and innovative Required
5 years of relevant experience in a Healthcare setting Preferred
5 years of VoIP support experience Preferred
5 years of experience performing system administration and engineering Preferred
Licenses & Certifications
CPHIMS, PMP, ITIL, Various Epic Certifications Preferred
Our Commitment to Diversity and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
Job Description
UW Hospital and Clinics benefits