Accenture Federal Services
Instructional Designer (Digital Learning)
Accenture Federal Services, Washington, District of Columbia, us, 20022
Instructional Designer (Digital Learning) At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Please make sure you read the following details carefully before making any applications.Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.Aligned to the strategic priorities of our client, we are committed to activating human potential to drive enterprise transformation across the contact center and at times, the organization. As a part of our high-impact team, you will help drive the following:Create and manage a design production lifecycle
that is high-volume, responsive, scalable, and iterativeBuild a multi-media learning practice
to increase end-user adoption, quality, and performanceEvaluate and optimize learning production efficienciesCoach and develop a continuous improvement mindset
with a focus on qualityAssess team skills and identify opportunities for enhancement
leading the team to implement new and innovative learning strategiesProvide clear and effective feedback
to team with the intent to develop their skillsCollaborate across internal teams and client stakeholders
to understand the business problem, identify the solution approach and work through learning production lifecycleBring your best skills forward to excel in the role:Possess strong project/product management skills
with a high adaptability for changeSuccessfully run concurrent learning projects in a dynamic environmentLeverage knowledge of latest design trends in learning strategies, instructional design, research and information gathering, content analysis, content design , including microlearning, data-driven learning, machine learning/AIDevelop and promote best practices
in training design and influence the team to adopt and execute them.Apply your strong knowledge in industry standard design/rapid authoring and multimedia tools such as
Articulate 360 Suite, Adobe Creative Cloud, Captivate, and Camtasia , and be comfortable with client proprietary authoring tools.Drive continuous improvement through review and analysis of stakeholder feedbackYour experience counts! Here's what you need:BS Degree and/or professional certifications, preferably in Instructional Design, Education, Communications, English, or a related specialty5+ years of experience in the areas of instructional design, learning delivery and learning technologies3+ years of proven expertise in executing successful customer service-learning programs and managing and coaching instructional design teamsExperience in leading and managing agile learning projects in a fast-paced environmentBonus points if you have:Contact center operations familiarityExperience in leading high-performing, successful teamsExperience in coaching and change managementExperience working with Learning Management Systems/Customer Relationship Management Systems/Interactive Voice Response Systems (e.g., Moodle, Salesforce, NICE CXone)
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Please make sure you read the following details carefully before making any applications.Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.Aligned to the strategic priorities of our client, we are committed to activating human potential to drive enterprise transformation across the contact center and at times, the organization. As a part of our high-impact team, you will help drive the following:Create and manage a design production lifecycle
that is high-volume, responsive, scalable, and iterativeBuild a multi-media learning practice
to increase end-user adoption, quality, and performanceEvaluate and optimize learning production efficienciesCoach and develop a continuous improvement mindset
with a focus on qualityAssess team skills and identify opportunities for enhancement
leading the team to implement new and innovative learning strategiesProvide clear and effective feedback
to team with the intent to develop their skillsCollaborate across internal teams and client stakeholders
to understand the business problem, identify the solution approach and work through learning production lifecycleBring your best skills forward to excel in the role:Possess strong project/product management skills
with a high adaptability for changeSuccessfully run concurrent learning projects in a dynamic environmentLeverage knowledge of latest design trends in learning strategies, instructional design, research and information gathering, content analysis, content design , including microlearning, data-driven learning, machine learning/AIDevelop and promote best practices
in training design and influence the team to adopt and execute them.Apply your strong knowledge in industry standard design/rapid authoring and multimedia tools such as
Articulate 360 Suite, Adobe Creative Cloud, Captivate, and Camtasia , and be comfortable with client proprietary authoring tools.Drive continuous improvement through review and analysis of stakeholder feedbackYour experience counts! Here's what you need:BS Degree and/or professional certifications, preferably in Instructional Design, Education, Communications, English, or a related specialty5+ years of experience in the areas of instructional design, learning delivery and learning technologies3+ years of proven expertise in executing successful customer service-learning programs and managing and coaching instructional design teamsExperience in leading and managing agile learning projects in a fast-paced environmentBonus points if you have:Contact center operations familiarityExperience in leading high-performing, successful teamsExperience in coaching and change managementExperience working with Learning Management Systems/Customer Relationship Management Systems/Interactive Voice Response Systems (e.g., Moodle, Salesforce, NICE CXone)
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