Rock Central LLC
Lead Design Researcher
Rock Central LLC, California, Missouri, United States, 65018
Rocket Mortgage , backed by
Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.Minimum Qualifications7+ years of experience guiding cross functional teams through product inception, launch and ongoing iteration. Owning all phases of research (i.e. foundational, generative, and evaluative) and building trusting partnerships with stakeholders.3+ years of experience mentoring more junior researchers (formal researchers).Bachelor’s degree in human-computer interaction (HCI) or social sciences field.Advanced demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once.Advanced demonstrated ability in presenting and storytelling.Advanced demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders.Advanced demonstrated expertise in mixed methods research and executing a variety of research methodologies, including field studies, semi-structured interviews, diary studies, usability studies, surveys, focus groups, card sorting and benchmarking with the ability to teach others how to perform mixed methods research.Strong communicator, self-starter, strategic thinker, and capable of working in a fast-paced, matrixed corporate environment.Researchers at Rocket should have a history of researching real products and features.Preferred Qualifications10+ years of experience in user research and/or similar field.5 years of experience mentoring junior researchers (formal researchers).Masters or PhD in human-computer interaction (HCI), psychology, anthropology, sociology or related field.Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies.Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis.Demonstrated ability in building a UX research community of practice at scale.Demonstrated partnering across various research teams (e.g. Voice of the Customer, Market Research, Analytics, etc).Understanding of A/B and multi-variate testing.Demonstrated ability working with the mortgage or financial services industry (fintech).Job SummaryAs a Lead Design Researcher, you'll use mixed research methods to plan and execute studies that drive empathy and understanding of user goals, needs, attitude and behaviors. You'll translate user research findings into insights and design improvements. Collaborating across disciplines and business areas, you'll provide actionable insights and artifacts that drive direction and confidence in product decisions. You'll lean into ambiguity, inspiring those around them to experiment and think creatively as they explore possible solutions. Lead Researchers are proactive problem solvers, with high levels of autonomy. You'll do as much as you delegate. You'll grow and mentor other seasoned researchers and communicate exceptionally well with your leaders and across the product and strategy organizations. As champions of the UX research discipline, you'll foster a culture of research and continuous learning across the company.ResponsibilitiesActively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines.Partner across disciplines and business areas to align on a unified research strategy that informs future product roadmaps.Design and conduct innovative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope.Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible.Consult with Product, Strategy and Design partners to share knowledge that spans across multiple studies and bodies of research. Act as the SME to one or more product areas or phases of the client journey.Gather and synthesize research findings into actionable insights and artifacts, packaged and delivered in a compelling narrative that drives change.Collaborate across product teams to build balanced, data-driven backlogs that address both user and business needs.Build strong relationships across business areas and disciplines as an evangelist and thought leader of UX Research.Strengthen the maturity of the UX Research team by mentoring and shaping best practices through dedicated feedback, collaboration, delegation and interactive learning activities.Bring areas of opportunity and improvement to research leadership.This position may lead research enablement programs.There are no direct reports for this position, but Leads are expected to work closely with and guide research interns.
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Rocket Companies , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.Minimum Qualifications7+ years of experience guiding cross functional teams through product inception, launch and ongoing iteration. Owning all phases of research (i.e. foundational, generative, and evaluative) and building trusting partnerships with stakeholders.3+ years of experience mentoring more junior researchers (formal researchers).Bachelor’s degree in human-computer interaction (HCI) or social sciences field.Advanced demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once.Advanced demonstrated ability in presenting and storytelling.Advanced demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders.Advanced demonstrated expertise in mixed methods research and executing a variety of research methodologies, including field studies, semi-structured interviews, diary studies, usability studies, surveys, focus groups, card sorting and benchmarking with the ability to teach others how to perform mixed methods research.Strong communicator, self-starter, strategic thinker, and capable of working in a fast-paced, matrixed corporate environment.Researchers at Rocket should have a history of researching real products and features.Preferred Qualifications10+ years of experience in user research and/or similar field.5 years of experience mentoring junior researchers (formal researchers).Masters or PhD in human-computer interaction (HCI), psychology, anthropology, sociology or related field.Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies.Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis.Demonstrated ability in building a UX research community of practice at scale.Demonstrated partnering across various research teams (e.g. Voice of the Customer, Market Research, Analytics, etc).Understanding of A/B and multi-variate testing.Demonstrated ability working with the mortgage or financial services industry (fintech).Job SummaryAs a Lead Design Researcher, you'll use mixed research methods to plan and execute studies that drive empathy and understanding of user goals, needs, attitude and behaviors. You'll translate user research findings into insights and design improvements. Collaborating across disciplines and business areas, you'll provide actionable insights and artifacts that drive direction and confidence in product decisions. You'll lean into ambiguity, inspiring those around them to experiment and think creatively as they explore possible solutions. Lead Researchers are proactive problem solvers, with high levels of autonomy. You'll do as much as you delegate. You'll grow and mentor other seasoned researchers and communicate exceptionally well with your leaders and across the product and strategy organizations. As champions of the UX research discipline, you'll foster a culture of research and continuous learning across the company.ResponsibilitiesActively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines.Partner across disciplines and business areas to align on a unified research strategy that informs future product roadmaps.Design and conduct innovative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope.Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible.Consult with Product, Strategy and Design partners to share knowledge that spans across multiple studies and bodies of research. Act as the SME to one or more product areas or phases of the client journey.Gather and synthesize research findings into actionable insights and artifacts, packaged and delivered in a compelling narrative that drives change.Collaborate across product teams to build balanced, data-driven backlogs that address both user and business needs.Build strong relationships across business areas and disciplines as an evangelist and thought leader of UX Research.Strengthen the maturity of the UX Research team by mentoring and shaping best practices through dedicated feedback, collaboration, delegation and interactive learning activities.Bring areas of opportunity and improvement to research leadership.This position may lead research enablement programs.There are no direct reports for this position, but Leads are expected to work closely with and guide research interns.
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