i2c Inc
Technical Content Manager
i2c Inc, Jackson, Mississippi, United States,
Serve as a product evangelist by gaining, developing and sharing technical product knowledge.Maintain and manage updates to a comprehensive library of technical literature.Work across teams to improve user experience on payment platforms and apps.Work with SMEs and coordinate across teams to develop technical user and client-facing content.Write release notes, product manuals, user guides, help text, screen descriptions, and FAQs.Create and edit documents ensuring aesthetical appeal, layout, correct terminology, and style.Provide support to compile and send periodic reports to the team leadership.Translate business requirements into features for development teams as needed.Provide product documentation, training, and technical expertise to Product, Sales and Marketing.Analyze business requirements and document client use cases as needed.Provide support to implement and refine workflow processes.We are looking for
Education:
BS, MS, MBA or EquivalentExperience:
5 yearsSkills
Expertise in technical communication and documentation tools and practices.Ability to work as an individual contributor as well as an editor of technical literature.Ability to navigate the organization and engage with teams to obtain technical information.Impeccable technical writing and presentation skills with strong attention to details.Experience in authoring, editing and proofing promotional material and other business & product documents for multiple audiences.Initiative and can-do attitude, with a positive and problem-solving mindset.Flexibility to work with globally distributed teams across different time zones.Ability to analyze business and technical processes and drive improvements.Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment.Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint).Leading cross-functional teams without authority.Excellent organization, prioritization, and project management skills.Specific Tools, Technologies, or Equipment Skills:Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint). Adobe Technical Communication Suite
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Education:
BS, MS, MBA or EquivalentExperience:
5 yearsSkills
Expertise in technical communication and documentation tools and practices.Ability to work as an individual contributor as well as an editor of technical literature.Ability to navigate the organization and engage with teams to obtain technical information.Impeccable technical writing and presentation skills with strong attention to details.Experience in authoring, editing and proofing promotional material and other business & product documents for multiple audiences.Initiative and can-do attitude, with a positive and problem-solving mindset.Flexibility to work with globally distributed teams across different time zones.Ability to analyze business and technical processes and drive improvements.Ability to multitask, manage deadlines, and deliver in a fast-paced agile environment.Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint).Leading cross-functional teams without authority.Excellent organization, prioritization, and project management skills.Specific Tools, Technologies, or Equipment Skills:Knowledge/usage of Microsoft Office (Word, Excel, and PowerPoint). Adobe Technical Communication Suite
#J-18808-Ljbffr