City of Cleveland
Airport Assistant Director of Marketing Communications & Terminal Experience
City of Cleveland, Ohio, Illinois, United States, 61349
Airport Assistant Director of Marketing Communications & Terminal Experience
Under direction, this vision and results driven leader is responsible for creating an atmosphere for the leadership team, staff and stakeholders to succeed in meeting the mission of the Department of Port Control. The Assistant Director is responsible for leading, developing, and executing strategies in support of the overall business plan and strategic direction of the organization in the areas of Operations and Public Safety, Finance, Business Development, Marketing and Communications, and Customer Service.The Assistant Director provides strategic leadership by articulating departmental needs and plans to the executive management team, shareholders, and the City of Cleveland COC Department of Port Control's (DPC) administration.Minimum Qualifications:
A Bachelor’s Degree in Journalism, Mass Media Communications, Public Relations, Advertising and Marketing or a closely related field from a four (4) year college or university.Ten (10) years of experience in journalism, corporate communications, public relations, marketing, or related field with responsibility for managing strategic internal and external communications, developing communication programs and producing and supervising corporate annual reports and other publications.Five (5) years of experience in a managerial or executive capacity with direct supervision of a team.Knowledge of strategic business planning, organizational change strategies, and performance measurement to achieve business excellence.Must demonstrate strength in the following key competencies: persuasiveness, developing others, and innovation.Must have strong project management skills, with the ability to work independently in an organized, time-efficient, results-oriented manner.Must be able to work effectively and professionally with diverse groups, all levels of staff within the organization, and with the public.Must have exceptional customer service skills with the ability to communicate professionally and effectively with both internal and external customers.Must be able to exercise sound judgment with strong problem-solving skills.NIMS and ICS certifications for Section Chiefs and Incident Commanders tier and any assigned working groups must be completed within six months of employment and complete additional or refresher trainings as required.Must have a demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.Exceptional written and verbal communication skills.Must be computer proficient in the Microsoft Office Suite, especially MS Excel and MS PowerPoint.A valid State of Ohio Driver’s License is required.Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.Must be able to pass a pre-employment physical and drug test.Must be able to lift and carry thirty-five (35) pounds.Responsibilities:
Marketing – directs the development and execution of marketing and program initiatives for the Department of Port Control. Leads all marketing, air service development events, outreach, and branding opportunities.Communications – leads and oversees the public and/or governmental affairs function, public information programs, media relations, and all internal & external communications.Terminal Operations & Customer Experience – directs the oversight daily of landside, terminal and guest experiences including activities that support all airlines, security, terminal programming, and guest experiences. This includes the passenger experience surveys, art & tour program, passenger wayfinding, general airport information, lost & found, checkpoint queue management, terminal paging, crowd control, language banks, and terminal inspections. Also included is the oversight of the Airport Ambassador Volunteer Program.Senior Leadership – Serve as a member of, and establish strong working relationships with, the executive management team and participate in the evaluation, development and presentation of the DPC's plans, documents, and programs as a strategic partner.Leadership – Effectively select, critique, and mentor direct reporting team members through the establishment of clearly defined performance standards and work items; the execution of timely performance reviews providing constructive guidance for improvement and development; and the fostering of strong employee morale through the ongoing reinforcement of high expectations in regards to honesty, integrity, openness, teamwork, and responsibility.Strategic Liaison – Carry out approved goals and objectives and support the strategic direction, priorities, objectives, vision, mission, strategic priorities, and values of the DPC through the establishment of effective working relationships and communication with Airport leadership, regulatory representatives, airline and tenant management teams, community leaders, board members, politicians, business leaders, and governmental entities.Regulatory – Stays current on industry and regulatory changes and oversees the enforcement of applicable federal, state, and local regulations pertaining to airport operations, safety, and security. Adheres to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary.Budget – Leads in the planning, formulation, evaluation, and execution of the Division of Airport Operations and Public Safety operations and budgets. Develops strategies for the effective and efficient use of human and financial resources.Performs other job-related duties as required.Preferred Qualifications:
Certified Member (CM) or Accredited Airport Executive (AAE) from AAAE preferred.Core Competencies:
Leads the OrganizationExternal Awareness: Understands and keeps up to date on local, national, and international policies and trends that affect the organization and shape stakeholders’ views; is aware of the organization’s impact on the external environment.Vision: Takes a long-term view and builds a shared vision with others; acts as a catalyst for organization change. Influences others to translate vision into action.Public Service Motivation: Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.Strategic Thinking: Formulates objectives and priorities and implements plans consistent with the long-term interest of the organization in a global environment, capitalizes on opportunities and manages risks.Entrepreneurship: Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.Managing Programs or Projects
Technology Management: Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.Financial Management: Understands the organization’s financial processes, as related to their role. Prepares, justifies, and administers the program budget; or assists with these duties. Oversees, or assists with, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new, efficient/effective programs/processes.Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.Projects
Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.Influencing / Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.Manages Self
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.We are committed to creating a diverse and inclusive environment that recruits, employs, develops, compensates and promotes based on qualifications and is proud to be an equal opportunity employer. DPC understands and appreciates that our differences in gender/gender identity, race, ethnicity, religion, national origin, age, marital status, sexual orientation, physical or cognitive ability, and military/veteran status, among others, provide us with a competitive advantage to best serve our employees, stakeholders, and communities.Embraces the city’s guiding principles: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change.
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Under direction, this vision and results driven leader is responsible for creating an atmosphere for the leadership team, staff and stakeholders to succeed in meeting the mission of the Department of Port Control. The Assistant Director is responsible for leading, developing, and executing strategies in support of the overall business plan and strategic direction of the organization in the areas of Operations and Public Safety, Finance, Business Development, Marketing and Communications, and Customer Service.The Assistant Director provides strategic leadership by articulating departmental needs and plans to the executive management team, shareholders, and the City of Cleveland COC Department of Port Control's (DPC) administration.Minimum Qualifications:
A Bachelor’s Degree in Journalism, Mass Media Communications, Public Relations, Advertising and Marketing or a closely related field from a four (4) year college or university.Ten (10) years of experience in journalism, corporate communications, public relations, marketing, or related field with responsibility for managing strategic internal and external communications, developing communication programs and producing and supervising corporate annual reports and other publications.Five (5) years of experience in a managerial or executive capacity with direct supervision of a team.Knowledge of strategic business planning, organizational change strategies, and performance measurement to achieve business excellence.Must demonstrate strength in the following key competencies: persuasiveness, developing others, and innovation.Must have strong project management skills, with the ability to work independently in an organized, time-efficient, results-oriented manner.Must be able to work effectively and professionally with diverse groups, all levels of staff within the organization, and with the public.Must have exceptional customer service skills with the ability to communicate professionally and effectively with both internal and external customers.Must be able to exercise sound judgment with strong problem-solving skills.NIMS and ICS certifications for Section Chiefs and Incident Commanders tier and any assigned working groups must be completed within six months of employment and complete additional or refresher trainings as required.Must have a demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.Exceptional written and verbal communication skills.Must be computer proficient in the Microsoft Office Suite, especially MS Excel and MS PowerPoint.A valid State of Ohio Driver’s License is required.Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.Must be able to pass a pre-employment physical and drug test.Must be able to lift and carry thirty-five (35) pounds.Responsibilities:
Marketing – directs the development and execution of marketing and program initiatives for the Department of Port Control. Leads all marketing, air service development events, outreach, and branding opportunities.Communications – leads and oversees the public and/or governmental affairs function, public information programs, media relations, and all internal & external communications.Terminal Operations & Customer Experience – directs the oversight daily of landside, terminal and guest experiences including activities that support all airlines, security, terminal programming, and guest experiences. This includes the passenger experience surveys, art & tour program, passenger wayfinding, general airport information, lost & found, checkpoint queue management, terminal paging, crowd control, language banks, and terminal inspections. Also included is the oversight of the Airport Ambassador Volunteer Program.Senior Leadership – Serve as a member of, and establish strong working relationships with, the executive management team and participate in the evaluation, development and presentation of the DPC's plans, documents, and programs as a strategic partner.Leadership – Effectively select, critique, and mentor direct reporting team members through the establishment of clearly defined performance standards and work items; the execution of timely performance reviews providing constructive guidance for improvement and development; and the fostering of strong employee morale through the ongoing reinforcement of high expectations in regards to honesty, integrity, openness, teamwork, and responsibility.Strategic Liaison – Carry out approved goals and objectives and support the strategic direction, priorities, objectives, vision, mission, strategic priorities, and values of the DPC through the establishment of effective working relationships and communication with Airport leadership, regulatory representatives, airline and tenant management teams, community leaders, board members, politicians, business leaders, and governmental entities.Regulatory – Stays current on industry and regulatory changes and oversees the enforcement of applicable federal, state, and local regulations pertaining to airport operations, safety, and security. Adheres to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary.Budget – Leads in the planning, formulation, evaluation, and execution of the Division of Airport Operations and Public Safety operations and budgets. Develops strategies for the effective and efficient use of human and financial resources.Performs other job-related duties as required.Preferred Qualifications:
Certified Member (CM) or Accredited Airport Executive (AAE) from AAAE preferred.Core Competencies:
Leads the OrganizationExternal Awareness: Understands and keeps up to date on local, national, and international policies and trends that affect the organization and shape stakeholders’ views; is aware of the organization’s impact on the external environment.Vision: Takes a long-term view and builds a shared vision with others; acts as a catalyst for organization change. Influences others to translate vision into action.Public Service Motivation: Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.Political Savvy: Identifies the internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.Strategic Thinking: Formulates objectives and priorities and implements plans consistent with the long-term interest of the organization in a global environment, capitalizes on opportunities and manages risks.Entrepreneurship: Positions the organization for future success by identifying new opportunities; builds the organization by developing or improving products or services. Takes calculated risks to accomplish organizational objectives.Managing Programs or Projects
Technology Management: Keeps up to date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.Financial Management: Understands the organization’s financial processes, as related to their role. Prepares, justifies, and administers the program budget; or assists with these duties. Oversees, or assists with, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new, efficient/effective programs/processes.Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.Projects
Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions.Influencing / Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.Manages Self
Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.We are committed to creating a diverse and inclusive environment that recruits, employs, develops, compensates and promotes based on qualifications and is proud to be an equal opportunity employer. DPC understands and appreciates that our differences in gender/gender identity, race, ethnicity, religion, national origin, age, marital status, sexual orientation, physical or cognitive ability, and military/veteran status, among others, provide us with a competitive advantage to best serve our employees, stakeholders, and communities.Embraces the city’s guiding principles: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change.
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