Udemy
Sales & CS Enablement Instructional Designer
Udemy, Dublin, Indiana, us, 47335
About usAt Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
This is a fully remote based position.About youYou're a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company's growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
About your skillsExtensive knowledge of instructional design models and adult learning theories:
You have a deep understanding of how to plan and create effective and engaging learning experiences for adults using proven methods and have a sense of how they prefer to learn.
Stakeholder Management : You excel in managing stakeholder expectations, fostering positive relationships with clients, users, and other key stakeholders, and effectively communicating project progress and milestones.
Innovative Problem-Solving:
You think outside the box to develop creative learning experiences to complex challenges, challenging the status quo and pushing the boundaries of traditional approaches to drive continuous improvement and innovation.
Program Development:
You deliver effective learning programs that have significant impact on the business. You continuously assess results, incorporating feedback and data to improve future design projects.
About this roleThe mission of the Global Field Enablement team is to accelerate the success of customer and partner-facing employees. This is executed by top quality enablement programs, closely aligned to Udemy strategic and business priorities, with the goal to impact sales revenue, profitability, renewals revenue and employee engagement.
The instructional design role owns, drives and develops readiness enablement and competency development programs focused on most relevant skills for sales and CS in virtual and digital approaches, such as virtual live classrooms, high-touch virtual workshops, video-based learning, gamification, online simulations and micro-learning. Key elements are the definition, alignment and execution of a high-quality and high-impact enablement portfolio, jointly with global and regional stakeholders, fully aligned to business strategy and targets.
What you'll be doingThis role is focused on providing strategic guidance, coaching and support as well as plan, design and create learning offerings for sales and CS according to top strategic priorities. This includes enablement programs for business go-to-market initiatives, specific sales and CS roles and sales and CS skills development.
The Learning Instructional Designer is responsible for the coordination and execution of instructional design for field skills courses as well as broader selling skills learning journeys, ensuring that the learning provided meets the business objectives, is exciting and well-structured for the audience and actionable for immediate application.
Design and Development Expertise
Create learning curricula and eLearning courses: lead the design and development of enablement initiatives in the areas of sales & CS processes, Udemy systems and products, industry knowledge, and the Udemy corporate vision.
Consult on projects and recommend design ideas: partner with sales & CS enablement teams, subject matter experts, and facilitators to establish content needs.
Partner with enablement teams to ensure a learning needs analysis has been conducted to identify the knowledge, skills, and competencies required of learners for them to complete job tasks efficiently and effectively.
Transform technical content into engaging and immersive learning experiences.
Create courses and learning content using an array of eLearning and video development tools (Articulate Storyline, Articulate Rise, Camtasia, Vyond, Adobe Photoshop and InDesign).
Create virtual live courses and workshops based on design concepts for maximum interactivity and learner engagement, using virtual deployment platforms, e.g., Zoom.
Write and edit storyboards, interactive scripts, and other learning documentation.
Design and develop additional learning materials including PowerPoint presentations, virtual and live instructor-led training sessions, participant/facilitator guides, and job aids.
Ensure content is clear, accurate, consistent, and grammatically fluent.
Design visually appealing, professional content that adheres to Udemy brand guidelines.
Industry Expertise
Audit courses and assist with evaluating the effectiveness of learning programs, making recommendations accordingly.
Apply an understanding of adult learning theories and methodologies.
Remain current with industry trends and practices; challenge yourself to continually innovate and improve your work and the work of the team as a whole.
Work with learning business partner to plan for launch and reporting courses you create.
Project Management Expertise
Successfully manage multiple projects to achieve project goals/meet deadlines.
Work collaboratively with diverse stakeholders to achieve project goals.
Build relationships with cross-functional partners to understand how global audience of learners engages with your content.
Work collaboratively with learning vendors where applicable to create and deliver high quality, best in class Udemy relevant enablement.
What you'll have
3+ years of corporate instructional design experience.
Portfolio of work samples demonstrating knowledge of instructional design models and adult learning theories, as well as proficiency in eLearning authoring tools and other design tools.
Excellent oral and written communication and presentation skills.
Bachelor's or Master's degree in instructional design, education, communications, or related field with writing emphasis.
Highly organized and quality-oriented with attention to details while keeping a good overview.
Strong team player who can work collaboratively with colleagues on all levels of the organization especially in virtual and international teams.
Experience with the following tools preferred: HighSpot, Gong, Articulate Storyline, Articulate Rise, Camtasia, Vyond, Zoom. Optional: Adobe Photoshop and InDesign, AirTable, project management.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start With UOur benefits package at Udemy "starts with U" and is grounded in mission-driven benefits that intentionally align with our core values. Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in Ireland:
Core Benefits: Comprehensive medical, dental, life and income protection coverage.
Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week "ease-back" program that enables parents to return part-time at full pay.
Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support.
Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development.
Retirement: 7% employer matching Defined Contribution Master Trust.
Charitable Giving: Corporate charitable match for eligible nonprofits and charities.
Holidays: 25 paid holidays throughout the year plus bank holidays.
About our Dublin locationDublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We've invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy.
We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it's no surprise that our Dublin office has been thriving.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
#J-18808-Ljbffr
This is a fully remote based position.About youYou're a collaborative, data-driven, and creative problem-solver who loves diving into the details. You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences. You love influencing our company's growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
About your skillsExtensive knowledge of instructional design models and adult learning theories:
You have a deep understanding of how to plan and create effective and engaging learning experiences for adults using proven methods and have a sense of how they prefer to learn.
Stakeholder Management : You excel in managing stakeholder expectations, fostering positive relationships with clients, users, and other key stakeholders, and effectively communicating project progress and milestones.
Innovative Problem-Solving:
You think outside the box to develop creative learning experiences to complex challenges, challenging the status quo and pushing the boundaries of traditional approaches to drive continuous improvement and innovation.
Program Development:
You deliver effective learning programs that have significant impact on the business. You continuously assess results, incorporating feedback and data to improve future design projects.
About this roleThe mission of the Global Field Enablement team is to accelerate the success of customer and partner-facing employees. This is executed by top quality enablement programs, closely aligned to Udemy strategic and business priorities, with the goal to impact sales revenue, profitability, renewals revenue and employee engagement.
The instructional design role owns, drives and develops readiness enablement and competency development programs focused on most relevant skills for sales and CS in virtual and digital approaches, such as virtual live classrooms, high-touch virtual workshops, video-based learning, gamification, online simulations and micro-learning. Key elements are the definition, alignment and execution of a high-quality and high-impact enablement portfolio, jointly with global and regional stakeholders, fully aligned to business strategy and targets.
What you'll be doingThis role is focused on providing strategic guidance, coaching and support as well as plan, design and create learning offerings for sales and CS according to top strategic priorities. This includes enablement programs for business go-to-market initiatives, specific sales and CS roles and sales and CS skills development.
The Learning Instructional Designer is responsible for the coordination and execution of instructional design for field skills courses as well as broader selling skills learning journeys, ensuring that the learning provided meets the business objectives, is exciting and well-structured for the audience and actionable for immediate application.
Design and Development Expertise
Create learning curricula and eLearning courses: lead the design and development of enablement initiatives in the areas of sales & CS processes, Udemy systems and products, industry knowledge, and the Udemy corporate vision.
Consult on projects and recommend design ideas: partner with sales & CS enablement teams, subject matter experts, and facilitators to establish content needs.
Partner with enablement teams to ensure a learning needs analysis has been conducted to identify the knowledge, skills, and competencies required of learners for them to complete job tasks efficiently and effectively.
Transform technical content into engaging and immersive learning experiences.
Create courses and learning content using an array of eLearning and video development tools (Articulate Storyline, Articulate Rise, Camtasia, Vyond, Adobe Photoshop and InDesign).
Create virtual live courses and workshops based on design concepts for maximum interactivity and learner engagement, using virtual deployment platforms, e.g., Zoom.
Write and edit storyboards, interactive scripts, and other learning documentation.
Design and develop additional learning materials including PowerPoint presentations, virtual and live instructor-led training sessions, participant/facilitator guides, and job aids.
Ensure content is clear, accurate, consistent, and grammatically fluent.
Design visually appealing, professional content that adheres to Udemy brand guidelines.
Industry Expertise
Audit courses and assist with evaluating the effectiveness of learning programs, making recommendations accordingly.
Apply an understanding of adult learning theories and methodologies.
Remain current with industry trends and practices; challenge yourself to continually innovate and improve your work and the work of the team as a whole.
Work with learning business partner to plan for launch and reporting courses you create.
Project Management Expertise
Successfully manage multiple projects to achieve project goals/meet deadlines.
Work collaboratively with diverse stakeholders to achieve project goals.
Build relationships with cross-functional partners to understand how global audience of learners engages with your content.
Work collaboratively with learning vendors where applicable to create and deliver high quality, best in class Udemy relevant enablement.
What you'll have
3+ years of corporate instructional design experience.
Portfolio of work samples demonstrating knowledge of instructional design models and adult learning theories, as well as proficiency in eLearning authoring tools and other design tools.
Excellent oral and written communication and presentation skills.
Bachelor's or Master's degree in instructional design, education, communications, or related field with writing emphasis.
Highly organized and quality-oriented with attention to details while keeping a good overview.
Strong team player who can work collaboratively with colleagues on all levels of the organization especially in virtual and international teams.
Experience with the following tools preferred: HighSpot, Gong, Articulate Storyline, Articulate Rise, Camtasia, Vyond, Zoom. Optional: Adobe Photoshop and InDesign, AirTable, project management.
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at UdemyWe aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
We're invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we're a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we're better for it.
Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You'll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it's our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We're committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You've got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
Our Benefits Start With UOur benefits package at Udemy "starts with U" and is grounded in mission-driven benefits that intentionally align with our core values. Here's a sneak peek at just a few highlighted benefits if you're a full-time Udemate based in Ireland:
Core Benefits: Comprehensive medical, dental, life and income protection coverage.
Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week "ease-back" program that enables parents to return part-time at full pay.
Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support.
Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development.
Retirement: 7% employer matching Defined Contribution Master Trust.
Charitable Giving: Corporate charitable match for eligible nonprofits and charities.
Holidays: 25 paid holidays throughout the year plus bank holidays.
About our Dublin locationDublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We've invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy.
We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it's no surprise that our Dublin office has been thriving.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
#J-18808-Ljbffr