Caliber Sourcing
PRODUCT MARKETING MANAGER - SALES AND SERVICE
Caliber Sourcing, Milpitas, California, United States, 95035
Job DescriptionIndustry: Semiconductors
Job Category: Sales / Marketing
This position is responsible for Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Partnering with field teams and customers in all business sectors to maintain the high performance and productivity of products through a portfolio of services. Services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Engage and drive service activities from the early phases of the product design cycle to full product maturity, ensuring our customers enjoy the maximum value and benefit of our products in the manufacturing environment. A highly collaborative leadership role requiring regular interaction with product divisions, sales teams, marketing groups, field service organizations and customers throughout the world.
Responsibilities• Establish and actively communicate comprehensive service growth strategies across global regions and product divisions.• Develop service programs and revenue targets for new products maintaining complementing the product strategy, collateral that can be used with customers in support of pricing.• Define custom offerings, including multi-tool management and data analytics, resulting in improved product value.• Use innovative technologies such as artificial intelligence, machine learning, and remote support as part of comprehensive service portfolio value chain.• Directly participate in the sales cycle, ensuring service value communication up front during product sale.• Run execution of service revenue plans, making course corrections where appropriate. Review progress to plan regularly with management teams, make compelling recommendations if course corrections are needed.• Collaborate with customers to resolve unmet customer needs and promote service benefits and offerings. Work with field teams and customers directly to ensure needs are met consistently with our strategy.• Gain knowledge about alternate product and service offerings and position solutions with available alternatives in mind.• Drive cross-functional programs, product improvements for the release to the field, continuously assess cost and benefits, and contribute to resolution of tool-down field issues.• Ensure internal systems accurately assess all service offerings, including price lists, improved coverage, analytics, fleet management and other beneficial options.• 25% International travel to offices and/or customer sites
Requirements
Candidate Qualifications• Bachelor of Science degree in technical field and proven experience. MBA and/or Masters preferred.• Understanding of the capital equipment industry and customers, (semiconductor, medical, defense, etc.)• Passionate about business ownership, product management, product marketing, and service management.
SKILLS AND CERTIFICATIONS
experience with large-scale, complex electro-mechanical capital equipment
Job Category: Sales / Marketing
This position is responsible for Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. Partnering with field teams and customers in all business sectors to maintain the high performance and productivity of products through a portfolio of services. Services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Engage and drive service activities from the early phases of the product design cycle to full product maturity, ensuring our customers enjoy the maximum value and benefit of our products in the manufacturing environment. A highly collaborative leadership role requiring regular interaction with product divisions, sales teams, marketing groups, field service organizations and customers throughout the world.
Responsibilities• Establish and actively communicate comprehensive service growth strategies across global regions and product divisions.• Develop service programs and revenue targets for new products maintaining complementing the product strategy, collateral that can be used with customers in support of pricing.• Define custom offerings, including multi-tool management and data analytics, resulting in improved product value.• Use innovative technologies such as artificial intelligence, machine learning, and remote support as part of comprehensive service portfolio value chain.• Directly participate in the sales cycle, ensuring service value communication up front during product sale.• Run execution of service revenue plans, making course corrections where appropriate. Review progress to plan regularly with management teams, make compelling recommendations if course corrections are needed.• Collaborate with customers to resolve unmet customer needs and promote service benefits and offerings. Work with field teams and customers directly to ensure needs are met consistently with our strategy.• Gain knowledge about alternate product and service offerings and position solutions with available alternatives in mind.• Drive cross-functional programs, product improvements for the release to the field, continuously assess cost and benefits, and contribute to resolution of tool-down field issues.• Ensure internal systems accurately assess all service offerings, including price lists, improved coverage, analytics, fleet management and other beneficial options.• 25% International travel to offices and/or customer sites
Requirements
Candidate Qualifications• Bachelor of Science degree in technical field and proven experience. MBA and/or Masters preferred.• Understanding of the capital equipment industry and customers, (semiconductor, medical, defense, etc.)• Passionate about business ownership, product management, product marketing, and service management.
SKILLS AND CERTIFICATIONS
experience with large-scale, complex electro-mechanical capital equipment