Intuit
Senior Conversation Designer - Gen AI
Intuit, Mountain View, California, us, 94039
Overview
Join QuickBooks Digital Experiences team as a Senior Design Technologist to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and massive data on small businesses.
As a Senior Design Technologist - Conversational Design, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills. This role will give you the opportunity to collaborate with cross-functional teams of developers, data scientists, product managers, and UX designers.
What you'll bring
Bachelor’s degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred)
5 years of design experience with at least 2-3 years of conversation design experience
Strong portfolio demonstrating expertise in prompt engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces
Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks
Experience delivering AI or Gen-AI powered conversational experiences in Chatbots and/or voice assistants
Exceptional written and verbal communication skills, ability to tell an inspiring story, get alignment from stakeholders
Experience in conducting user research and usability testing, experiment design and data analysis
How you will lead
Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants
Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementation
Build, review and evaluate prompts and AI models to deliver Gen-AI powered conversational experiences
Accountable for quality and accuracy of GenAI responses
Mentor team members and coach on Gen AI skills to improve the team's collective expertise
Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiences
Drive multiple projects with adherence to deadlines, quality and business metrics
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Join QuickBooks Digital Experiences team as a Senior Design Technologist to build Gen AI-powered customer-facing experiences. As part of our mission to help small and medium business owners get the best from their Intuit products, we are transforming into an AI-powered platform. Anticipating customer needs and delivering help at the right moment and channel is our priority. We have an untapped opportunity to reimagine omni-channel connected experiences by leveraging the power of Gen AI and massive data on small businesses.
As a Senior Design Technologist - Conversational Design, you will play a pivotal role in designing and implementing Gen-AI powered conversational experiences for our customers. We are seeking a high-energy, customer-obsessed, highly-technical individual with prompt engineering and NLU modeling skills. This role will give you the opportunity to collaborate with cross-functional teams of developers, data scientists, product managers, and UX designers.
What you'll bring
Bachelor’s degree (Interaction Design, HCI, Psychology, Computer Science, or related field preferred)
5 years of design experience with at least 2-3 years of conversation design experience
Strong portfolio demonstrating expertise in prompt engineering, conversational design, developing virtual assistants, voice assistants, chatbots, or other conversational interfaces
Knowledge of conversational AI, NLP tuning, language modeling and machine learning frameworks (such as NLUs, RAG databases, TensorFlow, PyTorch, or similar).
Working understanding of code (html, python, xml, regex) in order to create dynamic dialog-flows using Boolean logic and decision frameworks
Experience delivering AI or Gen-AI powered conversational experiences in Chatbots and/or voice assistants
Exceptional written and verbal communication skills, ability to tell an inspiring story, get alignment from stakeholders
Experience in conducting user research and usability testing, experiment design and data analysis
How you will lead
Identify and prioritize opportunities to improve customer experiences in conversational channels like chatbots and voice assistants
Develop end-to-end designs for conversational experiences, from ideation to prototyping, to implementation
Build, review and evaluate prompts and AI models to deliver Gen-AI powered conversational experiences
Accountable for quality and accuracy of GenAI responses
Mentor team members and coach on Gen AI skills to improve the team's collective expertise
Serve as an expert in conversational design, applying relevant research, design patterns, and industry best practices to create intuitive and engaging experiences
Drive multiple projects with adherence to deadlines, quality and business metrics
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.