Pearson
Senior Conversational Experience Designer
Pearson, Montgomery, Alabama, United States, 36136
Senior Conversational Experience Designer
Location:
Montgomery, AlabamaWorkplace Type:
RemoteJob:
Product ManagementSchedule:
Full-TimeAbout the RoleWe are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.At Pearson, you will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Content Strategists at Pearson are embedded within product teams that are deeply collaborative, and each member is directly responsible for the team’s success.Key AccountabilitiesCreate conversational flows and dialog patterns that reflect our brand voice and tone.Translate business requirements into natural language flows backed by UX research and good design practices.Define the content strategy for implementing the latest AI capabilities for personalization through conversational interfaces.Collaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challenges.Facilitate feedback loops through user research and analysis of usage metrics.Integrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsiveness.Audit, analyze, structure, and create content that improves the accessibility, inclusion, readability, and effectiveness of our digital platforms.Continuously monitor and analyze user feedback and behavioral data to iterate and improve conversational experiences.Invite and conduct content and design critiques and reviews (pre-launch and post-launch).Build strong relationships within Design as well as cross-departmentally to foster positive culture and collaboration.Job QualificationsIn-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks.5+ years as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilities.Bachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction, or a design-related field.Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs).Passionate and knowledgeable about conversation design, intent development, interaction design, and information architecture.Demonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend them.Experience designing conversational experiences (Chat, AI, voice, or SMS) in an agile environment.ChatGPT prompt engineering.Facilitating user-centered design methodologies.Agile and Lean UX.Strong business acumen and experience working in an agile environment.Excellent communication, self-management, organizational, and presentation skills.Experience in digital educational content (desirable).CompensationCompensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows: The minimum full-time salary range is between
$120k - $150k.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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Location:
Montgomery, AlabamaWorkplace Type:
RemoteJob:
Product ManagementSchedule:
Full-TimeAbout the RoleWe are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.At Pearson, you will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways. Content Strategists at Pearson are embedded within product teams that are deeply collaborative, and each member is directly responsible for the team’s success.Key AccountabilitiesCreate conversational flows and dialog patterns that reflect our brand voice and tone.Translate business requirements into natural language flows backed by UX research and good design practices.Define the content strategy for implementing the latest AI capabilities for personalization through conversational interfaces.Collaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challenges.Facilitate feedback loops through user research and analysis of usage metrics.Integrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsiveness.Audit, analyze, structure, and create content that improves the accessibility, inclusion, readability, and effectiveness of our digital platforms.Continuously monitor and analyze user feedback and behavioral data to iterate and improve conversational experiences.Invite and conduct content and design critiques and reviews (pre-launch and post-launch).Build strong relationships within Design as well as cross-departmentally to foster positive culture and collaboration.Job QualificationsIn-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks.5+ years as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilities.Bachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction, or a design-related field.Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs).Passionate and knowledgeable about conversation design, intent development, interaction design, and information architecture.Demonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend them.Experience designing conversational experiences (Chat, AI, voice, or SMS) in an agile environment.ChatGPT prompt engineering.Facilitating user-centered design methodologies.Agile and Lean UX.Strong business acumen and experience working in an agile environment.Excellent communication, self-management, organizational, and presentation skills.Experience in digital educational content (desirable).CompensationCompensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State, and New York City laws, the pay range for this position is as follows: The minimum full-time salary range is between
$120k - $150k.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
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