Pearson
Senior Conversational Experience Designer
Pearson, Helena, Montana, us, 59604
Senior Conversational Experience Designer
Location:
Helena, Montana (Remote)About the RoleWe are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.Key AccountabilitiesCreate conversational flows and dialog patterns that reflect our brand voice and tone.Translate business requirements into natural language flows backed by UX research and good design practices.Define the content strategy for implementing the latest AI capabilities for personalization through conversational interfaces.Collaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challenges.Facilitate feedback loops through user research and analysis of usage metrics.Integrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsiveness.Audit, analyze, structure and create content that improves the accessibility, inclusion, readability and effectiveness of our digital platforms.Continuously monitor and analyze user feedback and behavioral data to iterate and improve conversational experiences.Invite and conduct content and design critiques and reviews (pre-launch and post-launch).Build strong relationships within Design as well as cross-departmentally to foster positive culture and collaboration.Job QualificationsIn-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks.5+ years as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilities.Bachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction or design related field.Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs).Passionate and knowledgeable about conversation design, intent development, interaction design and information architecture.Demonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend them.Designing conversational experiences (Chat, AI, voice, or SMS) in an agile environment.ChatGPT prompt engineering.Facilitating user-centered design methodologies.Agile and Lean UX.Strong business acumen and experience working in an agile environment.Excellent communication, self-management, organizational, and presentation skills.Experience in digital educational content (desirable).CompensationThe minimum full-time salary range is between
$120k - $150k.
This position is eligible to participate in an annual incentive program, and information on benefits offered is available upon request.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
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Location:
Helena, Montana (Remote)About the RoleWe are looking for a Senior Conversational Experience Designer with a strong background in conversational design and AI-driven chat experiences using LLMs. You will be responsible for crafting intuitive and engaging conversational interfaces across our digital platforms in higher education. Your expertise in conversational design will play a pivotal role in the creation of industry-leading learning experiences.Key AccountabilitiesCreate conversational flows and dialog patterns that reflect our brand voice and tone.Translate business requirements into natural language flows backed by UX research and good design practices.Define the content strategy for implementing the latest AI capabilities for personalization through conversational interfaces.Collaborate closely with product designers, UX researchers, product managers, and engineers to create industry-leading experiences that address real customer challenges.Facilitate feedback loops through user research and analysis of usage metrics.Integrate the latest AI capabilities to enhance personalization and ensure conversational accuracy, naturalness, and responsiveness.Audit, analyze, structure and create content that improves the accessibility, inclusion, readability and effectiveness of our digital platforms.Continuously monitor and analyze user feedback and behavioral data to iterate and improve conversational experiences.Invite and conduct content and design critiques and reviews (pre-launch and post-launch).Build strong relationships within Design as well as cross-departmentally to foster positive culture and collaboration.Job QualificationsIn-depth knowledge of conversation AI platforms, natural language processing, and chatbot frameworks.5+ years as a UX conversation designer with an online portfolio of high-impact, relevant work samples that showcase process and storytelling capabilities.Bachelor's or master's degree in linguistics, English, information sciences, psychology, human factors, Human-Computer Interaction or design related field.Understand the constraints and capabilities of Natural Language Processing and Large Language Models (LLMs).Passionate and knowledgeable about conversation design, intent development, interaction design and information architecture.Demonstrate artistry and excellence in communicating strategically; knows how to simplify complex ideas so that others can quickly comprehend them.Designing conversational experiences (Chat, AI, voice, or SMS) in an agile environment.ChatGPT prompt engineering.Facilitating user-centered design methodologies.Agile and Lean UX.Strong business acumen and experience working in an agile environment.Excellent communication, self-management, organizational, and presentation skills.Experience in digital educational content (desirable).CompensationThe minimum full-time salary range is between
$120k - $150k.
This position is eligible to participate in an annual incentive program, and information on benefits offered is available upon request.Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law.
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