T-Mobile
Director, Marketing - Base Operations
T-Mobile, Bellevue, Washington, us, 98009
T-Mobile is in pursuit of exceptional talent to join our executive team. We're committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.Job OverviewWe are looking for an experienced and strategic leader to oversee the implementation, coordination and management of our customer-focused programs and initiatives to ensure our strategies are driving customer base growth and recommitment. The ideal candidate will have a deep understanding of marketing discipline, as well as program management, customer engagement, data-driven decision-making, and value creation levers for the existing customer base.
Job Responsibilities :Develop and maintain a program governance framework that ensures the effective and efficient management of customer-focused programs and business objectives. Manage program budgets and resources to ensure optimal allocation and utilization.Collaborate with cross-functional teams/VPs to ensure alignment of customer-focused programs with overall business objectives across multiple customer touchpoints and channelsMonitor program performance and identify opportunities for improvement and optimization to drive truly contextual, omni-channel experiences for our existing customersStay up to date on industry trends, technology and developments in customer engagement and marketing and lead a team of program managers and analysts, providing guidance and support as needed.Work Experience & Education :More than 10 years in marketing and customer engagement, with a consistent track record of implementing successful customer-focused programs and initiatives.Bachelor's Degree Marketing, Business Management, or Business Operations.Knowledge, Skills and Abilities :Program Management: Strong understanding of program management principles and practices.Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.Problem Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.Budgeting: Experience managing budgets and resources.Experience managing and developing teams.* At least 18 years of age* Legally authorized to work in the United States
Travel :Travel Required (Yes/No):Yes
DOT Regulated :DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):No
Base Pay Range: $161,900 - $219,100 Corporate Bonus Target: 25%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com
.Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Job Responsibilities :Develop and maintain a program governance framework that ensures the effective and efficient management of customer-focused programs and business objectives. Manage program budgets and resources to ensure optimal allocation and utilization.Collaborate with cross-functional teams/VPs to ensure alignment of customer-focused programs with overall business objectives across multiple customer touchpoints and channelsMonitor program performance and identify opportunities for improvement and optimization to drive truly contextual, omni-channel experiences for our existing customersStay up to date on industry trends, technology and developments in customer engagement and marketing and lead a team of program managers and analysts, providing guidance and support as needed.Work Experience & Education :More than 10 years in marketing and customer engagement, with a consistent track record of implementing successful customer-focused programs and initiatives.Bachelor's Degree Marketing, Business Management, or Business Operations.Knowledge, Skills and Abilities :Program Management: Strong understanding of program management principles and practices.Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.Problem Solving: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.Budgeting: Experience managing budgets and resources.Experience managing and developing teams.* At least 18 years of age* Legally authorized to work in the United States
Travel :Travel Required (Yes/No):Yes
DOT Regulated :DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):No
Base Pay Range: $161,900 - $219,100 Corporate Bonus Target: 25%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
www.t-mobilebenefits.com
.Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.