Procom
Design Operations Specialist - Senior
Procom, Austin, Texas, us, 78716
Design Operations Specialist - Senior IntroWe are looking for an experienced, collaborative, and adaptable lead design operations specialist who is passionate about supporting and enabling user experience design teams to do their best work. The Experience Design (XD) Team crafts effortless mobile, web, and desktop experiences that are grounded in empathy and informed by insights and thoughtful planning. We are a multi-disciplinary group of professionals with expertise in Design, Content Strategy, and Research. We collaborate across the enterprise to build exceptional digital experiences for millions of clients. Our clients are passionate about the tools and experiences we provide, and we create experiences that inspire trust, simplify the complex, demystify investing, and empower our clients to truly own their tomorrow.
Design Operations Specialist - Senior Job DetailsAs a Senior Design Operations Specialist, you are responsible for:
Organizational and team leadership:You will be responsible for the day-to-day program management of 1-2 design teams while contributing to horizontal initiatives that support the organization as a whole.
Operational Leadership:Uses expert knowledge of user experience design teams, organizational structures, and product development processes to help with the strategic management of the XD Team.• Help manage the overall portfolio of work, including intaking demand and organizing it against current team capacity.• Understand XD operational processes, navigate organizational dynamics, and contribute to the operational improvements.• Help to establish and define standard processes, ceremonies, and work practices across the team.
Program Management:Oversight and management of XD initiatives to ensure they are well-coordinated, consistently applied, align with the prioritization, and meet the goals of the XD organization.• Manage prioritization of the work at the team or portfolio level• Create schedules, estimates, and timelines that align to standard processes to keep projects on track and delivering on time• Schedule and facilitate design ceremonies with the right audience at the right time.• Help host design reviews and critiques at the organizational level• Provide clear and transparent reporting of team and project status to keep internal and external teams informed of project progress, blockers, and dependencies
Strategic Communication:Effectively communicate relevant information related to team, project, or org initiatives in a way that is clear, consistent, and aligned to the goals of the XD organization.• Developing internal team communications and reporting• Help facilitate the dissemination of design guidelines, standards, and processes to ensure consistency across the team• Communicate and memorialize design ceremonies and outcomes
General Operations Support:This role will help aid in overall operations activities related to communication, training, and tool management.• Help support internal team communications• Providing reporting and status-related communications for your product design team• Help support the learning and development curriculum, scheduling, and administration• Assist in tooling management where needed related to tool usage, compliance, and management
Design Operations Specialist - Senior Mandatory Skills• 6-10 years in product design focused on digital products or equivalent. Relevant roles include Product Design, Design Director, Product Management, and Program/Project Management• 3+ years experience managing teams or projects• Experience in all facets of user experience design, including practice, process tools, and cross-functional collaboration• Expertise in Agile methodologies and software development processes like Scrum, Kanban, and SAFe and how user experience teams adapt their practices to work within these frameworks• Experience creating timelines, communicating status, and gathering requirements for design teams related to digital product development.• Knowledge of design systems and how user experience design teams utilize them in the design process• Experience working with project management and design-related tools like Figma, Sketch, Airtable, Jira, Rally, Clarity, Microsoft SharePoint, and Planner
Design Operations Specialist - Senior Desired Skills• Proven traits of successful candidates: Worked in matrixed or corporate environments previously• Excellent communication skills
Design Operations Specialist - Senior Start DateAnticipated Start Date: 10/14/2024
Design Operations Specialist - Senior LocationPreferred Austin, TX, Remote is an option anywhere
Design Operations Specialist - Senior Job DetailsAs a Senior Design Operations Specialist, you are responsible for:
Organizational and team leadership:You will be responsible for the day-to-day program management of 1-2 design teams while contributing to horizontal initiatives that support the organization as a whole.
Operational Leadership:Uses expert knowledge of user experience design teams, organizational structures, and product development processes to help with the strategic management of the XD Team.• Help manage the overall portfolio of work, including intaking demand and organizing it against current team capacity.• Understand XD operational processes, navigate organizational dynamics, and contribute to the operational improvements.• Help to establish and define standard processes, ceremonies, and work practices across the team.
Program Management:Oversight and management of XD initiatives to ensure they are well-coordinated, consistently applied, align with the prioritization, and meet the goals of the XD organization.• Manage prioritization of the work at the team or portfolio level• Create schedules, estimates, and timelines that align to standard processes to keep projects on track and delivering on time• Schedule and facilitate design ceremonies with the right audience at the right time.• Help host design reviews and critiques at the organizational level• Provide clear and transparent reporting of team and project status to keep internal and external teams informed of project progress, blockers, and dependencies
Strategic Communication:Effectively communicate relevant information related to team, project, or org initiatives in a way that is clear, consistent, and aligned to the goals of the XD organization.• Developing internal team communications and reporting• Help facilitate the dissemination of design guidelines, standards, and processes to ensure consistency across the team• Communicate and memorialize design ceremonies and outcomes
General Operations Support:This role will help aid in overall operations activities related to communication, training, and tool management.• Help support internal team communications• Providing reporting and status-related communications for your product design team• Help support the learning and development curriculum, scheduling, and administration• Assist in tooling management where needed related to tool usage, compliance, and management
Design Operations Specialist - Senior Mandatory Skills• 6-10 years in product design focused on digital products or equivalent. Relevant roles include Product Design, Design Director, Product Management, and Program/Project Management• 3+ years experience managing teams or projects• Experience in all facets of user experience design, including practice, process tools, and cross-functional collaboration• Expertise in Agile methodologies and software development processes like Scrum, Kanban, and SAFe and how user experience teams adapt their practices to work within these frameworks• Experience creating timelines, communicating status, and gathering requirements for design teams related to digital product development.• Knowledge of design systems and how user experience design teams utilize them in the design process• Experience working with project management and design-related tools like Figma, Sketch, Airtable, Jira, Rally, Clarity, Microsoft SharePoint, and Planner
Design Operations Specialist - Senior Desired Skills• Proven traits of successful candidates: Worked in matrixed or corporate environments previously• Excellent communication skills
Design Operations Specialist - Senior Start DateAnticipated Start Date: 10/14/2024
Design Operations Specialist - Senior LocationPreferred Austin, TX, Remote is an option anywhere