DesignX Community
UX Researcher, Associate
DesignX Community, Chicago, Illinois, United States, 60290
Reporting to the Director, UX Research + Design, the UX Researcher is an attentive listener, a confident facilitator, and a team player; able to collaborate across teams and stakeholders. This individual is responsible for gathering and communicating insights for discovery and validation; and is able to frame problems and solutions from the user’s point of view.Tasks and ResponsibilitiesResponsibilities include but are not limited to:Collaborate closely with stakeholders, product, marketing, visual design, analytics, and technology teams to deliver exceptional digital user experience to our Owners, Passengers, Crewmembers, Agents, and corporate teamsParticipate in live and remote user test planning, facilitation, and moderation, whiteboard sessions, affinity mapping / card sort / workshopping for generative and evaluative purposesCommunicate research insights and frame actionable recommendations and conceptsDevelop user flows, task analyses, wireframes, wireflows, personas, journey maps, feedback surveys, service maps, et. al. as neededContribute to the repository of research findings and insights for future use and referenceAdvocate for the user in areas of web accessibility and inclusionEmbrace UX research best practices and methodsEmbrace our open culture of optimism, curiosity, and rapid experimentationEducationBachelor’sCertifications and Licenses
If you think you are the right match for the following opportunity, apply after reading the complete description.Years of Experience0-2 years of experienceCore CompetenciesService-OrientedStrives For Positive ResultsKnowledge, Skills, Abilities and Other (KSAOs)Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar.0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypesWorking knowledge of user/web analytics technologies such as Adobe AnalyticsSome experience with information architecture, usability heuristics, and HCI fundamentalsSolid communication and organization skillsWorking knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and othersDemonstrate a portfolio of case studies highlighting UX research discovery and validationBasic understanding of agile/scrum processes and best practicesComfortable with ambiguity and bringing research insights to life through presentation and storytellingAbility to collaborate and learn from anyone in the organizationPlease let know you found this position on DesignX Job Board as a way to support us so we can keep fostering this community.
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If you think you are the right match for the following opportunity, apply after reading the complete description.Years of Experience0-2 years of experienceCore CompetenciesService-OrientedStrives For Positive ResultsKnowledge, Skills, Abilities and Other (KSAOs)Bachelors’ degree in visual design, computer science, HCI/Human factors, or similar.0-4 years of web design and/or usability experience, with a working knowledge of user interface design, information architecture, and in planning and conducting usability tests, disseminating and presenting research findings and in developing interactive concepts and wireframe prototypesWorking knowledge of user/web analytics technologies such as Adobe AnalyticsSome experience with information architecture, usability heuristics, and HCI fundamentalsSolid communication and organization skillsWorking knowledge of modern collaboration, annotation, and design tools such as MIRO, Camtasia, Figma, and othersDemonstrate a portfolio of case studies highlighting UX research discovery and validationBasic understanding of agile/scrum processes and best practicesComfortable with ambiguity and bringing research insights to life through presentation and storytellingAbility to collaborate and learn from anyone in the organizationPlease let know you found this position on DesignX Job Board as a way to support us so we can keep fostering this community.
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