UNITED WAY OF GREATER ATLANTA
Associate Director of Operations and Communications
UNITED WAY OF GREATER ATLANTA, Atlanta, Georgia, United States, 30349
Associate Director, Engagement Operations & Communications
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.The goal of Donor Communications & Connections (DC&C) is to expand United Way of Greater Atlanta’s donor population with emphasis on individual leadership giving ($1,000+).
This innovative position will play an instrumental role on the DC&C team through organized planning of unique engagement experiences, management of vendor networks & internal processes, as well as implementation of multiple affinity groups strategic plans aimed at increasing revenue and retention. The Associate Director will provide direct engagement opportunities, effectively support management of volunteer boards, committees, cabinets, etc., respond to inbound communications with exemplary/prompt customer service, support growing affinity group membership, expand individual engagement to the entire region, steward UWGA friends and partners, engage a diverse audience, and more. In pursuit of these goals and other measurable metrics, the Associate Director will utilize various channels to build connections within the UWGA community and beyond, including but not limited to volunteerism, phone, social media, email, events, surveys, etc.
Key Responsibilities
Work with affinity group strategy leads to support strategic plans and execute engagement experiences and donor stewardship interaction through donor affinity group(s) membership.
Execute aspects of engagement and fundraising events as needed. Create best practices and support across all team events.
Design experiences that donors rate highly from invitation to registration to follow-up communications.
Plan and execute a variety of engagement and fundraising events and oversee the strategic engagement of attendees during the event and beyond.
Support affinity group strategy lead management of volunteers/boards/committees/cabinets retreats & meetings.
Support content & graphics of e-communications, direct mail, social media & stewardship information production and timelines for affinity groups in partnership with marketing and the DC&C team.
Establish strong partnership with marketing team to draft and ensure high-quality individual engagement marketing materials, commitment forms, letters, etc.
Design and implement strategies to assist with the identification, qualification, conversion, solicitation, cultivation, and stewardship of UWGA donors and prospects.
Develop creative strategies for identifying and engaging diverse constituencies critical to the organization’s fundraising goals.
Meet all assigned goals and metrics.
Be service-oriented and collaborative in nature.
Offer staff support to volunteer members as needed.
Utilize the UWGA CRM to track data and ensure data accuracy.
Other duties as assigned.
Qualifications & Expectations
Qualifications
Bachelor’s degree. Advanced degree preferred.
3+ years successful experience in event execution, fundraising, sales, and/or account management.
Expectations
Excellent skills in relationship management.
Collaborative, flexible, and high energy.
High level of detail orientation.
Excellence in production and execution of high-level events.
Excellent skills in team building, problem-solving, public speaking, and executive presentation.
Excellent written and verbal communication skills.
Excellent influence and motivational skills.
Ability to interface with high-level donors, lead volunteers, CEOs, and senior management.
Volunteer/client management experience.
Strategic planning and budget management experience.
Proficient in Microsoft Office; basic understanding of customer contact or CRM systems.
Attend and assist with the coordination of evening and weekend events as needed.
Ability to innovate, problem-solve, and timely follow through with promises or tasks.
Work independently and be self-motivated.
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Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.The goal of Donor Communications & Connections (DC&C) is to expand United Way of Greater Atlanta’s donor population with emphasis on individual leadership giving ($1,000+).
This innovative position will play an instrumental role on the DC&C team through organized planning of unique engagement experiences, management of vendor networks & internal processes, as well as implementation of multiple affinity groups strategic plans aimed at increasing revenue and retention. The Associate Director will provide direct engagement opportunities, effectively support management of volunteer boards, committees, cabinets, etc., respond to inbound communications with exemplary/prompt customer service, support growing affinity group membership, expand individual engagement to the entire region, steward UWGA friends and partners, engage a diverse audience, and more. In pursuit of these goals and other measurable metrics, the Associate Director will utilize various channels to build connections within the UWGA community and beyond, including but not limited to volunteerism, phone, social media, email, events, surveys, etc.
Key Responsibilities
Work with affinity group strategy leads to support strategic plans and execute engagement experiences and donor stewardship interaction through donor affinity group(s) membership.
Execute aspects of engagement and fundraising events as needed. Create best practices and support across all team events.
Design experiences that donors rate highly from invitation to registration to follow-up communications.
Plan and execute a variety of engagement and fundraising events and oversee the strategic engagement of attendees during the event and beyond.
Support affinity group strategy lead management of volunteers/boards/committees/cabinets retreats & meetings.
Support content & graphics of e-communications, direct mail, social media & stewardship information production and timelines for affinity groups in partnership with marketing and the DC&C team.
Establish strong partnership with marketing team to draft and ensure high-quality individual engagement marketing materials, commitment forms, letters, etc.
Design and implement strategies to assist with the identification, qualification, conversion, solicitation, cultivation, and stewardship of UWGA donors and prospects.
Develop creative strategies for identifying and engaging diverse constituencies critical to the organization’s fundraising goals.
Meet all assigned goals and metrics.
Be service-oriented and collaborative in nature.
Offer staff support to volunteer members as needed.
Utilize the UWGA CRM to track data and ensure data accuracy.
Other duties as assigned.
Qualifications & Expectations
Qualifications
Bachelor’s degree. Advanced degree preferred.
3+ years successful experience in event execution, fundraising, sales, and/or account management.
Expectations
Excellent skills in relationship management.
Collaborative, flexible, and high energy.
High level of detail orientation.
Excellence in production and execution of high-level events.
Excellent skills in team building, problem-solving, public speaking, and executive presentation.
Excellent written and verbal communication skills.
Excellent influence and motivational skills.
Ability to interface with high-level donors, lead volunteers, CEOs, and senior management.
Volunteer/client management experience.
Strategic planning and budget management experience.
Proficient in Microsoft Office; basic understanding of customer contact or CRM systems.
Attend and assist with the coordination of evening and weekend events as needed.
Ability to innovate, problem-solve, and timely follow through with promises or tasks.
Work independently and be self-motivated.
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