Demand.io
Senior UX Researcher
Demand.io, New York, New York, United States,
Quick Overview
Lead groundbreaking UX research for AI-powered shopping experiences at Demand.io. Shape the future of e-commerce by uncovering user insights that drive product innovation for millions of users. Ideal for experienced researchers passionate about AI, user-centered design, and revolutionizing online shopping in a fast-paced environment.
About Demand.io
Demand.io aims to be the world's leading source of e-commerce knowledge. Founded in 2009, we're developing AI-driven products to transform online shopping:
SimplyCodes : AI and community-powered savings platform covering 400,000+ storesProduct.ai : AI shopping assistant (in development) to redefine online purchasing
Our products drive over $1 billion in annual e-commerce volume, with plans for substantial growth.
The Opportunity
We're seeking an experienced
Senior UX Researcher
to lead our research efforts across our product portfolio. In this high-impact role, you'll:
Drive end-to-end user research for Product.ai, shaping the future of AI-assisted shoppingLead research initiatives for AI-powered features in SimplyCodes, enhancing our coupon and savings platformInfluence product vision and strategy at the executive levelContribute to the development of innovative, user-centric e-commerce experiencesEstablish best practices and methodologies for UX research within Demand.io
You'll report directly to the CEO (acting as Chief Product Officer) and play a key role in strategic research initiatives.
What You'll Do
Lead UX research strategy across all Demand.io products, aligning with our mission to become the leading source of e-commerce knowledgeDesign and conduct studies on AI-driven, conversational shopping experiences and personalized recommendationsDevelop research strategies for systems involving gamification and in-app economies, particularly for our Insiders programCollaborate with AI and machine learning teams to translate advanced capabilities into user-centric featuresDrive data-informed product decisions through qualitative and quantitative studiesMentor junior researchers and promote user-centered design across the organizationRepresent Demand.io's UX research practice at industry conferences and academic partnershipsCreate and maintain a centralized UX research repository to ensure findings are accessible and actionable across the organizationDevelop and implement UX measurement metrics to assess the impact of design decisions on user behavior and satisfaction
A Day in the Life
As a Senior UX Researcher at Demand.io, you might:
Analyze data from a usability study on Product.ai's conversational interface, identifying key areas for improvementMeet with the AI team to discuss research findings and plan feature improvements for personalized shopping recommendationsDesign a study to understand user behavior in SimplyCodes' reward system and Insiders programMentor a junior researcher on advanced research methodologies for AI-driven productsPresent insights to the product team, influencing the product roadmap for our next international market expansionCollaborate with the marketing team to ensure our messaging aligns with user needs and perceptions uncovered in your research
About You
Must-Haves:
6-10 years of experience in UX research, focusing on complex, data-driven consumer productsExpertise in both qualitative and quantitative research methodologies, including Jobs-to-Be-Done (JTBD) interviews and large-scale surveysExperience researching AI-powered products or features, particularly in e-commerce or related fieldsStrong technical background, ideally with an advanced degree in HCI, Psychology, Computer Science, or related fieldExcellent communication and leadership skills, with the ability to influence product strategy at all levels of the organizationProven track record of translating research insights into actionable product improvements
Nice-to-Haves:
Experience leading research teams or mentoring junior researchersExpertise in researching conversational UI and chatbot interfacesFamiliarity with user research for AR or other emerging technologies relevant to e-commerceBackground in game design research or studying gamification in non-game productsPublications or speaking engagements in UX research, particularly related to AI or e-commerceExperience with international user research and localization studies
Compensation & Growth Opportunity
At Demand.io, we align individual success with company performance:
Competitive base salary: $160,000 - $240,000 DOEEquity: 0.20% - 0.45% initial grant in a $100M+ valuation company
Partners Program : Our profit-sharing system:
Substantial cash bonuses tied to company performancePotential to earn multiples of base salary through monthly profit-sharingRewards exceptional performance and long-term commitment
The Partners Program provides increasing rewards as Demand.io grows. Eligibility typically begins after 6 months, with increasing bonus percentages as you advance through Partner levels.
"The Partners Program has allowed me to earn significantly more than in traditional roles. It makes you feel truly invested in the company's success." - Jimmy Doheny, Director of Business Operations
We're happy to discuss the program in detail during the interview process.
Benefits for High Performers
Equity Partners program with uncapped earning potentialAdvancement opportunities based on impactLearning stipend for conferences, courses, and certifications️ Access to advanced AI tools, including our own GPU cluster for AI model trainingComprehensive health, dental, and vision coverage for you and all dependents️ Unlimited PTO (we encourage recharging for peak performance)Parental leave policy401(k) program️ Catered lunches in our state-of-the-art Santa Monica officeRelocation assistance for exceptional candidates
Our benefits are designed to support high achievers in a fast-paced, innovative environment. You'll have the opportunity to lead projects on cutting-edge AI products, collaborate in a low-ego atmosphere, and work in our impressive office space featuring sweeping views and ample focus areas.
Our Culture
At Demand.io, we value:
Innovation : Exploring new ideas and technologies in AI and e-commerceEmpowerment : Taking ownership of impactful projects that shape the future of online shoppingContinuous growth : Constantly learning and improving our skills and products
"At Demand.io, we're building the future of e-commerce. Every team member has the opportunity to make a significant impact on how millions of people shop online." - Michael Quoc, Founder & CEO
We primarily work from our Santa Monica office, believing that in-person collaboration drives innovation, while maintaining flexibility when needed.
Ready to Shape the Future of E-commerce?
If you're excited about leading UX research efforts that will advance AI-powered shopping experiences and revolutionize how people interact with e-commerce platforms, we want to hear from you.
Learn more about our products and what it's like to work at Demand.io.
Lead groundbreaking UX research for AI-powered shopping experiences at Demand.io. Shape the future of e-commerce by uncovering user insights that drive product innovation for millions of users. Ideal for experienced researchers passionate about AI, user-centered design, and revolutionizing online shopping in a fast-paced environment.
About Demand.io
Demand.io aims to be the world's leading source of e-commerce knowledge. Founded in 2009, we're developing AI-driven products to transform online shopping:
SimplyCodes : AI and community-powered savings platform covering 400,000+ storesProduct.ai : AI shopping assistant (in development) to redefine online purchasing
Our products drive over $1 billion in annual e-commerce volume, with plans for substantial growth.
The Opportunity
We're seeking an experienced
Senior UX Researcher
to lead our research efforts across our product portfolio. In this high-impact role, you'll:
Drive end-to-end user research for Product.ai, shaping the future of AI-assisted shoppingLead research initiatives for AI-powered features in SimplyCodes, enhancing our coupon and savings platformInfluence product vision and strategy at the executive levelContribute to the development of innovative, user-centric e-commerce experiencesEstablish best practices and methodologies for UX research within Demand.io
You'll report directly to the CEO (acting as Chief Product Officer) and play a key role in strategic research initiatives.
What You'll Do
Lead UX research strategy across all Demand.io products, aligning with our mission to become the leading source of e-commerce knowledgeDesign and conduct studies on AI-driven, conversational shopping experiences and personalized recommendationsDevelop research strategies for systems involving gamification and in-app economies, particularly for our Insiders programCollaborate with AI and machine learning teams to translate advanced capabilities into user-centric featuresDrive data-informed product decisions through qualitative and quantitative studiesMentor junior researchers and promote user-centered design across the organizationRepresent Demand.io's UX research practice at industry conferences and academic partnershipsCreate and maintain a centralized UX research repository to ensure findings are accessible and actionable across the organizationDevelop and implement UX measurement metrics to assess the impact of design decisions on user behavior and satisfaction
A Day in the Life
As a Senior UX Researcher at Demand.io, you might:
Analyze data from a usability study on Product.ai's conversational interface, identifying key areas for improvementMeet with the AI team to discuss research findings and plan feature improvements for personalized shopping recommendationsDesign a study to understand user behavior in SimplyCodes' reward system and Insiders programMentor a junior researcher on advanced research methodologies for AI-driven productsPresent insights to the product team, influencing the product roadmap for our next international market expansionCollaborate with the marketing team to ensure our messaging aligns with user needs and perceptions uncovered in your research
About You
Must-Haves:
6-10 years of experience in UX research, focusing on complex, data-driven consumer productsExpertise in both qualitative and quantitative research methodologies, including Jobs-to-Be-Done (JTBD) interviews and large-scale surveysExperience researching AI-powered products or features, particularly in e-commerce or related fieldsStrong technical background, ideally with an advanced degree in HCI, Psychology, Computer Science, or related fieldExcellent communication and leadership skills, with the ability to influence product strategy at all levels of the organizationProven track record of translating research insights into actionable product improvements
Nice-to-Haves:
Experience leading research teams or mentoring junior researchersExpertise in researching conversational UI and chatbot interfacesFamiliarity with user research for AR or other emerging technologies relevant to e-commerceBackground in game design research or studying gamification in non-game productsPublications or speaking engagements in UX research, particularly related to AI or e-commerceExperience with international user research and localization studies
Compensation & Growth Opportunity
At Demand.io, we align individual success with company performance:
Competitive base salary: $160,000 - $240,000 DOEEquity: 0.20% - 0.45% initial grant in a $100M+ valuation company
Partners Program : Our profit-sharing system:
Substantial cash bonuses tied to company performancePotential to earn multiples of base salary through monthly profit-sharingRewards exceptional performance and long-term commitment
The Partners Program provides increasing rewards as Demand.io grows. Eligibility typically begins after 6 months, with increasing bonus percentages as you advance through Partner levels.
"The Partners Program has allowed me to earn significantly more than in traditional roles. It makes you feel truly invested in the company's success." - Jimmy Doheny, Director of Business Operations
We're happy to discuss the program in detail during the interview process.
Benefits for High Performers
Equity Partners program with uncapped earning potentialAdvancement opportunities based on impactLearning stipend for conferences, courses, and certifications️ Access to advanced AI tools, including our own GPU cluster for AI model trainingComprehensive health, dental, and vision coverage for you and all dependents️ Unlimited PTO (we encourage recharging for peak performance)Parental leave policy401(k) program️ Catered lunches in our state-of-the-art Santa Monica officeRelocation assistance for exceptional candidates
Our benefits are designed to support high achievers in a fast-paced, innovative environment. You'll have the opportunity to lead projects on cutting-edge AI products, collaborate in a low-ego atmosphere, and work in our impressive office space featuring sweeping views and ample focus areas.
Our Culture
At Demand.io, we value:
Innovation : Exploring new ideas and technologies in AI and e-commerceEmpowerment : Taking ownership of impactful projects that shape the future of online shoppingContinuous growth : Constantly learning and improving our skills and products
"At Demand.io, we're building the future of e-commerce. Every team member has the opportunity to make a significant impact on how millions of people shop online." - Michael Quoc, Founder & CEO
We primarily work from our Santa Monica office, believing that in-person collaboration drives innovation, while maintaining flexibility when needed.
Ready to Shape the Future of E-commerce?
If you're excited about leading UX research efforts that will advance AI-powered shopping experiences and revolutionize how people interact with e-commerce platforms, we want to hear from you.
Learn more about our products and what it's like to work at Demand.io.