Amazon
Engagement Leader- Content & Adoption
Amazon, Austin, Texas, us, 78716
Head of Engagement, AWS Private Pricing Program, Private Pricing Programs and Experiences (3PX) Job ID: 2750805 | Amazon Web Services, Inc.Open to candidates in Seattle, Arlington, New York, Austin, Boston, Dallas, San Francisco, Denver, Chicago, Atlanta, Jersey City, Nashville.
Are you the right candidate for this opportunity Make sure to read the full description below.
Are you an inspiring leader who builds happy, high-performing teams? Can you define and drive a robust adoption strategy that works back from the customers and helps them succeed?Amazon Web Services (AWS) is seeking an energetic and growth-minded Engagement Leader to join the Private Pricing Programs and Experiences (3PX) team.
In this role, you will lead a team that drives engagement with key customers of the Private Pricing Program through communications, content, and events initiatives. You will be responsible for the Private Pricing Program’s robust content catalog (e.g., learning modules, multimedia, website, reference material) to educate customers, both internal and external, about the program’s mental models, tools, and processes. You and your team will define the learning journey and content strategy for each customer, deliver content against that strategy, then measure efficacy to continuously refine.You will also support program launches and updates through content that helps customer cohorts adapt to the changes. To amplify your content catalog and key messages, you will own the communication mechanisms and event strategy for key cohorts.
As the Head of Engagement, you will own both the long-term strategic thinking and short-term tactical planning, and mobilize your team through reliable and repeatable mechanisms that enable scale and drive efficiencies. You will design and launch thoughtfully, and think ahead to ensure launched content stays fresh and accurate. Through this work, you and your team will play an instrumental role in driving Private Pricing Program awareness, engagement, and adoption, and increasing deal count and velocity.
The ideal candidate is energized by ambiguity, and prefers an opportunity to build vs. a turnkey role. You are customer-obsessed; you habitually work back from the customers’ needs and pain points in defining and prioritizing your work. You are focused and organized, and can orchestrate effectively even as the team juggles multiple priorities in a fast-paced environment. You have excellent judgment on people’s strengths and motivations, and can optimize the team accordingly. You measure success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.
Key job responsibilitiesDefine/refine and drive the customer learning journey for key customer cohorts, then deliver content against set strategy to drive adoption, reduce defects, and increase deal velocityDefine/refine the communications mechanisms for key customer cohorts to increase engagementDefine and deliver events to meet strategic objectivesManage a team of strategists and producers, and run the team through reliable mechanismsOwn the health of the content catalog, ensuring accuracy, freshness, searchability, and usabilityCollaborate with cross-functional partners and stakeholders to support program launches and updatesTake implicit and explicit customer feedback and drive continuous improvements
BASIC QUALIFICATIONS
Bachelor’s degree or equivalent10+ years of experience in sales, marketing, or related fieldExperience leading a B2B marketing or sales enablement team
PREFERRED QUALIFICATIONS
Excellent verbal and written communication skillsAbility to master complex concepts quickly and independentlyAbility to build and retain a happy and high-performing teamStrong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive resultsAbility to define and drive intuitive, seamless and customer-centric UXExperience driving communications channels and delivering measurable successExperience defining and delivering events for C-suite audienceUnflappable poise; can pivot gracefullyData- and feedback-driven; dedicated to continuous improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Are you the right candidate for this opportunity Make sure to read the full description below.
Are you an inspiring leader who builds happy, high-performing teams? Can you define and drive a robust adoption strategy that works back from the customers and helps them succeed?Amazon Web Services (AWS) is seeking an energetic and growth-minded Engagement Leader to join the Private Pricing Programs and Experiences (3PX) team.
In this role, you will lead a team that drives engagement with key customers of the Private Pricing Program through communications, content, and events initiatives. You will be responsible for the Private Pricing Program’s robust content catalog (e.g., learning modules, multimedia, website, reference material) to educate customers, both internal and external, about the program’s mental models, tools, and processes. You and your team will define the learning journey and content strategy for each customer, deliver content against that strategy, then measure efficacy to continuously refine.You will also support program launches and updates through content that helps customer cohorts adapt to the changes. To amplify your content catalog and key messages, you will own the communication mechanisms and event strategy for key cohorts.
As the Head of Engagement, you will own both the long-term strategic thinking and short-term tactical planning, and mobilize your team through reliable and repeatable mechanisms that enable scale and drive efficiencies. You will design and launch thoughtfully, and think ahead to ensure launched content stays fresh and accurate. Through this work, you and your team will play an instrumental role in driving Private Pricing Program awareness, engagement, and adoption, and increasing deal count and velocity.
The ideal candidate is energized by ambiguity, and prefers an opportunity to build vs. a turnkey role. You are customer-obsessed; you habitually work back from the customers’ needs and pain points in defining and prioritizing your work. You are focused and organized, and can orchestrate effectively even as the team juggles multiple priorities in a fast-paced environment. You have excellent judgment on people’s strengths and motivations, and can optimize the team accordingly. You measure success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.
Key job responsibilitiesDefine/refine and drive the customer learning journey for key customer cohorts, then deliver content against set strategy to drive adoption, reduce defects, and increase deal velocityDefine/refine the communications mechanisms for key customer cohorts to increase engagementDefine and deliver events to meet strategic objectivesManage a team of strategists and producers, and run the team through reliable mechanismsOwn the health of the content catalog, ensuring accuracy, freshness, searchability, and usabilityCollaborate with cross-functional partners and stakeholders to support program launches and updatesTake implicit and explicit customer feedback and drive continuous improvements
BASIC QUALIFICATIONS
Bachelor’s degree or equivalent10+ years of experience in sales, marketing, or related fieldExperience leading a B2B marketing or sales enablement team
PREFERRED QUALIFICATIONS
Excellent verbal and written communication skillsAbility to master complex concepts quickly and independentlyAbility to build and retain a happy and high-performing teamStrong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive resultsAbility to define and drive intuitive, seamless and customer-centric UXExperience driving communications channels and delivering measurable successExperience defining and delivering events for C-suite audienceUnflappable poise; can pivot gracefullyData- and feedback-driven; dedicated to continuous improvements
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr