Ask Staffing
Content - Product Support Manager
Ask Staffing, Austin, Texas, us, 78716
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Content - Product Support Manager
Location: 100% Remote opportunity (preferred location Austin)
Duration: 12 months
Pay rate:$60 - $60.42 hr. on W2
Job Description:
Top skills per:Jira and ConfluenceSTRONG Documentation experienceContent & Product Support
Responsible for 2-year content reviews of Web, Mobile, and Communication content with key stakeholders such as RPS Business, Marketing, Legal, and Compliance through Workfront, which includes working with SME and BSR reviewersWorking with ICRM to ensure correct disclosures are on the web, mobile, and communicationsPartners directly with UX communication strategist and Product Owners on reviewsReview suggestions submitted by Key stakeholders, such as call center or marketingEnsures consistency in terms, phrases and language across channelsInventory and create product documentation within confluence and SharePointSupports the content governance on what messaging and documents can be added to the Web and Mobile, along with what reviews may be neededAssist with annual attestation of special messaging and custom documents with relationship managementHelp create and maintain product metricsAssist with research and prioritization of application support request3-5 years of experience supporting a product, prior recordkeeping administration, and/ or client communications experience is preferable.Experience collaborating with technology teams, product, marketing, and business partners to implement digital experiences Experience crafting and implementing processes, procedures, and controls for managing the administration of a retirement plan product Curiosity, a can-do attitude, and the ability to learn quickly and thrive in a complex, dynamic environment. Servant Leadership Able to garner respect from your Scrum team(s), lead and demonstrate value-add principles, and be willing and able to get your hands dirty to get the job done.Attitude of transparency Desire and ability to bring disclosure and transparency to the Scrum team and grow trust between the business and development. A passion for learning and a spirit of continual self-improvement A drive to maximize efficiency through exception-driven resolution processes Prior experience using Jira and Confluence, along with understanding and an appreciation of Agile is preferred, but not required
About ASK:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Job Title: Content - Product Support Manager
Location: 100% Remote opportunity (preferred location Austin)
Duration: 12 months
Pay rate:$60 - $60.42 hr. on W2
Job Description:
Top skills per:Jira and ConfluenceSTRONG Documentation experienceContent & Product Support
Responsible for 2-year content reviews of Web, Mobile, and Communication content with key stakeholders such as RPS Business, Marketing, Legal, and Compliance through Workfront, which includes working with SME and BSR reviewersWorking with ICRM to ensure correct disclosures are on the web, mobile, and communicationsPartners directly with UX communication strategist and Product Owners on reviewsReview suggestions submitted by Key stakeholders, such as call center or marketingEnsures consistency in terms, phrases and language across channelsInventory and create product documentation within confluence and SharePointSupports the content governance on what messaging and documents can be added to the Web and Mobile, along with what reviews may be neededAssist with annual attestation of special messaging and custom documents with relationship managementHelp create and maintain product metricsAssist with research and prioritization of application support request3-5 years of experience supporting a product, prior recordkeeping administration, and/ or client communications experience is preferable.Experience collaborating with technology teams, product, marketing, and business partners to implement digital experiences Experience crafting and implementing processes, procedures, and controls for managing the administration of a retirement plan product Curiosity, a can-do attitude, and the ability to learn quickly and thrive in a complex, dynamic environment. Servant Leadership Able to garner respect from your Scrum team(s), lead and demonstrate value-add principles, and be willing and able to get your hands dirty to get the job done.Attitude of transparency Desire and ability to bring disclosure and transparency to the Scrum team and grow trust between the business and development. A passion for learning and a spirit of continual self-improvement A drive to maximize efficiency through exception-driven resolution processes Prior experience using Jira and Confluence, along with understanding and an appreciation of Agile is preferred, but not required
About ASK:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.