State of North Carolina
IT BSA Service Design
State of North Carolina, Wilmington, North Carolina, United States, 28412
Salary:
$70,525.00 - $105,787.00 Annually
Location :
Statewide, NC
Job Type:
Permanent Full-Time
Remote Employment:
Remote Optional
Job Number:
24-11599 60081403
Department:
Dept of Revenue
Division:
INFORMATION TECHNOLOGY
Opening Date:
09/10/2024
Closing Date:
9/24/2024 5:00 PM Eastern
Job Class Title:
IT Business Systems Analyst II
Position Number:
60081403
Salary Grade:
DT08
Recruitment Range:
$70,525.00 - $79,144.00
Description of Work
This is a repost - applicants will need to reapply to be considered.
Salary Grade: DT08Recruitment Range: $70,525.00 - $79,144.00The North Carolina Department of Revenue has established this position as remote.
Are you a good listener? Do you have good attention for details? Would you like to help facilitate change and make a positive impact on the state of North Carolina? If you answered "yes" to these questions, this might be the job for you.
This Business Systems Analyst position will work with business and technical stakeholders to define and document requirements and other design artifacts for various services on the mainframe, client server, and the internet. This will include leading and facilitating requirements gathering, analyzing user requests and responses, interpreting business needs, and transforming these needs into documented, functional and non-functional requirements. Documents to be developed must be detailed and accurate and should follow the standardized templates.
This position will also help, as needed, to lead these projects through development and testing, to ensure the goals of the projects are met. The business systems analyst is expected to develop an understanding of the business functions and technology components of the North Carolina Department of Revenue (NCDOR), to assist with the responsibilities listed above.
Knowledge, Skills and Abilities / Competencies
Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors.Ability to prepare and present oral and written reports clearly and concisely.Ability to communicate technical terms and concepts to non-technical staff along with the ability to understand customer needs and translate them into appropriate automated solutions.Demonstrated experience documenting functional requirements and technical specifications for existing and new applications.Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs.Possess a high-level understanding in the areas of application programming, database and system design.Experience conducting analysis of technical solutions to determine and present pros and cons of modifications.Adept at learning to use new software applications, for work processes, such as requirements management software.Management Preference:Experience using a requirements management tool.Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See
oshr.nc.gov/experience-guide
for details.
Bachelor degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment; or High School or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience.Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness Program
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NOTE: For temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
YesNo
02
How many years of experience do you have using a requirements management software application (for documenting requirements and sending for reviews)?
NoneLess than 3 yearsMore than 3 years
03
How many years of experience do you have documenting requirements using the Waterfall methodology?
NoneLess than 3 yearsMore than 3 years
04
How many years of experience do you have documenting requirements using the Agile methodology?
NoneLess than 3 yearsMore than 3 years
05
Do you have ITIL v3 or v4 certification?
v3 certificationv4 certificationNo ITIL certification
06
If interviewed, can you provide examples of requirements documentation you created during your current or previous jobs?
YesNo
07
If offered, are you willing to accept a salary within the posted recruitment range of $70,525.00 - $79,144.00?
YesNo
08
Where did you learn about this opportunity?
OSHR WebsiteIndeedNC DOR WebsiteX, formerly known as TwitterFacebookFriend/ColleagueLinkedInCollege Recruitment EventOther
Required Question
$70,525.00 - $105,787.00 Annually
Location :
Statewide, NC
Job Type:
Permanent Full-Time
Remote Employment:
Remote Optional
Job Number:
24-11599 60081403
Department:
Dept of Revenue
Division:
INFORMATION TECHNOLOGY
Opening Date:
09/10/2024
Closing Date:
9/24/2024 5:00 PM Eastern
Job Class Title:
IT Business Systems Analyst II
Position Number:
60081403
Salary Grade:
DT08
Recruitment Range:
$70,525.00 - $79,144.00
Description of Work
This is a repost - applicants will need to reapply to be considered.
Salary Grade: DT08Recruitment Range: $70,525.00 - $79,144.00The North Carolina Department of Revenue has established this position as remote.
Are you a good listener? Do you have good attention for details? Would you like to help facilitate change and make a positive impact on the state of North Carolina? If you answered "yes" to these questions, this might be the job for you.
This Business Systems Analyst position will work with business and technical stakeholders to define and document requirements and other design artifacts for various services on the mainframe, client server, and the internet. This will include leading and facilitating requirements gathering, analyzing user requests and responses, interpreting business needs, and transforming these needs into documented, functional and non-functional requirements. Documents to be developed must be detailed and accurate and should follow the standardized templates.
This position will also help, as needed, to lead these projects through development and testing, to ensure the goals of the projects are met. The business systems analyst is expected to develop an understanding of the business functions and technology components of the North Carolina Department of Revenue (NCDOR), to assist with the responsibilities listed above.
Knowledge, Skills and Abilities / Competencies
Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors.Ability to prepare and present oral and written reports clearly and concisely.Ability to communicate technical terms and concepts to non-technical staff along with the ability to understand customer needs and translate them into appropriate automated solutions.Demonstrated experience documenting functional requirements and technical specifications for existing and new applications.Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs.Possess a high-level understanding in the areas of application programming, database and system design.Experience conducting analysis of technical solutions to determine and present pros and cons of modifications.Adept at learning to use new software applications, for work processes, such as requirements management software.Management Preference:Experience using a requirements management tool.Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See
oshr.nc.gov/experience-guide
for details.
Bachelor degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment; or High School or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience.Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody's Investor's ServiceTwelve paid holidays per yearFourteen vacation days per year which increase as length of service increases and accumulates year-to-yearTwelve sick days/year which are cumulative indefinitelyPaid Parental LeavePersonal Observance Leave and Community Service LeaveLongevity pays lump sum payout yearly based on length of service401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness Program
This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted.Applicants eligible for veteran's preference should attach a copy of form DD-214.
If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627.
If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083.
NOTE: For temporary, contract or other supplemental staffing appointments:There are no paid leave, retirement or other benefits associated with these appointment types.
For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
Are you in total tax compliance? Meaning, have you filed and paid all North Carolina state taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state? Note: If you have never lived in NC or earned income in NC, you should answer yes to this question.
YesNo
02
How many years of experience do you have using a requirements management software application (for documenting requirements and sending for reviews)?
NoneLess than 3 yearsMore than 3 years
03
How many years of experience do you have documenting requirements using the Waterfall methodology?
NoneLess than 3 yearsMore than 3 years
04
How many years of experience do you have documenting requirements using the Agile methodology?
NoneLess than 3 yearsMore than 3 years
05
Do you have ITIL v3 or v4 certification?
v3 certificationv4 certificationNo ITIL certification
06
If interviewed, can you provide examples of requirements documentation you created during your current or previous jobs?
YesNo
07
If offered, are you willing to accept a salary within the posted recruitment range of $70,525.00 - $79,144.00?
YesNo
08
Where did you learn about this opportunity?
OSHR WebsiteIndeedNC DOR WebsiteX, formerly known as TwitterFacebookFriend/ColleagueLinkedInCollege Recruitment EventOther
Required Question