Nhcchq
Agency Director – Design & Development
Nhcchq, Bloomington, Illinois, us, 61791
Agency Director – Design & Development at State Farm Mutual Automobile Insurance Company
Agency Director - Design & DevelopmentJob ID: 2024-36208
Please make an application promptly if you are a good match for this role due to high levels of interest.Type: Regular Full Time# of Openings: 1Category: Marketing, Design, and CommunicationsBloomington, ILResponsibilitiesResponsible for overseeing teams that design and deliver a variety of modern learning and performance support tactics in alignment with learning strategy with a significant focus on agility and paceWorks with Enterprise Technology, HR&D and Enterprise Operations partners to ensure alignment on the use of key technology platforms such as WalkMe, Oracle and WorkdayResponsible for a broad and significant scope of work; leads managers to set clear priorities and roadmaps for development of web, eLearning, WalkMe elements and other technical deliverables needed to support agents and their teamsManages vendor supported learning budget and partnership with key vendors, ensuring a maximum return on investmentPartners with other Agency Directors and business partners to resolve conflicts in priorities and adjust capacity as neededThinks about the future of learning and technology and proactively identifies and delivers on new and emerging approaches such as Artificial IntelligenceThis position is a Hybrid work arrangment, located in Bloomington IL, Dunwoody GA, Richardson TX, or Tempe AZ. Remote work arrangements will not be considered, and relocation will not be offered.#LI-JZ1QualificationsExperiences and Background:Experience leading the design, development and implementation of technology (ideally a key learning technology as noted above)Experience working with external vendorsDemonstrated examples of leading complex projects and program teamsDemonstrated examples of taking strategy to execution efficiently and with paceA background in learning technique, performance support, instructional design or elearning development would be helpful but not mandatoryBackground and experience working with agents or Agency Field Leadership would also be ideal but not mandatorySkillsets for the role:User Experience Design- Identifies and conducts end-user research, identifies strategic opportunities, and leverages the principles of end-user experience design to optimize the end-user experience resulting in the overall improvement of targeted business outcomesProduct Management- Analyzes information and data related to technology products in order to ensure products provide sufficient value to end-users and to find opportunities to improve resultsConflict Resolution- Quickly, respectfully and effectively resolves disagreements across business partners in order to balance expectations and different or opposing priorities; uses assertiveness, active listening and leadership courageResource Allocation- Ability to prioritize and manage significant scope by effectively allocating resources in a way that maximizes the benefit to the customer and company as measured by business outcomesEcosystem Mindset- Ability to deliberately work across departments to achieve results, mutually rely on business partners, and go outside departmental boundaries to get work accomplishedCulture Requirements:Culture creator: Sets the tone for a positive culture by establishing high standards and demonstrating high integrity.Visionary: Communicates values and expectations to employees, ensuring everyone understands the standards of behavior and performance.Emphasizes diversity and inclusion: Creates an inclusive environment that celebrates diversity and promotes equal opportunities.Fosters psychological safety: Encourages open and transparent communication channels, where employees are confident expressing ideas, concerns, and feedback.Promotes collaboration: Creates opportunities for collaboration and teamwork, fostering a sense of unity and shared goals.Celebrates success and failure: Acknowledges and appreciates the hard work and accomplishments of team members, providing recognition and rewards.Empowers development: Supports professional growth and development with intentional coaching and succession planning.
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Agency Director - Design & DevelopmentJob ID: 2024-36208
Please make an application promptly if you are a good match for this role due to high levels of interest.Type: Regular Full Time# of Openings: 1Category: Marketing, Design, and CommunicationsBloomington, ILResponsibilitiesResponsible for overseeing teams that design and deliver a variety of modern learning and performance support tactics in alignment with learning strategy with a significant focus on agility and paceWorks with Enterprise Technology, HR&D and Enterprise Operations partners to ensure alignment on the use of key technology platforms such as WalkMe, Oracle and WorkdayResponsible for a broad and significant scope of work; leads managers to set clear priorities and roadmaps for development of web, eLearning, WalkMe elements and other technical deliverables needed to support agents and their teamsManages vendor supported learning budget and partnership with key vendors, ensuring a maximum return on investmentPartners with other Agency Directors and business partners to resolve conflicts in priorities and adjust capacity as neededThinks about the future of learning and technology and proactively identifies and delivers on new and emerging approaches such as Artificial IntelligenceThis position is a Hybrid work arrangment, located in Bloomington IL, Dunwoody GA, Richardson TX, or Tempe AZ. Remote work arrangements will not be considered, and relocation will not be offered.#LI-JZ1QualificationsExperiences and Background:Experience leading the design, development and implementation of technology (ideally a key learning technology as noted above)Experience working with external vendorsDemonstrated examples of leading complex projects and program teamsDemonstrated examples of taking strategy to execution efficiently and with paceA background in learning technique, performance support, instructional design or elearning development would be helpful but not mandatoryBackground and experience working with agents or Agency Field Leadership would also be ideal but not mandatorySkillsets for the role:User Experience Design- Identifies and conducts end-user research, identifies strategic opportunities, and leverages the principles of end-user experience design to optimize the end-user experience resulting in the overall improvement of targeted business outcomesProduct Management- Analyzes information and data related to technology products in order to ensure products provide sufficient value to end-users and to find opportunities to improve resultsConflict Resolution- Quickly, respectfully and effectively resolves disagreements across business partners in order to balance expectations and different or opposing priorities; uses assertiveness, active listening and leadership courageResource Allocation- Ability to prioritize and manage significant scope by effectively allocating resources in a way that maximizes the benefit to the customer and company as measured by business outcomesEcosystem Mindset- Ability to deliberately work across departments to achieve results, mutually rely on business partners, and go outside departmental boundaries to get work accomplishedCulture Requirements:Culture creator: Sets the tone for a positive culture by establishing high standards and demonstrating high integrity.Visionary: Communicates values and expectations to employees, ensuring everyone understands the standards of behavior and performance.Emphasizes diversity and inclusion: Creates an inclusive environment that celebrates diversity and promotes equal opportunities.Fosters psychological safety: Encourages open and transparent communication channels, where employees are confident expressing ideas, concerns, and feedback.Promotes collaboration: Creates opportunities for collaboration and teamwork, fostering a sense of unity and shared goals.Celebrates success and failure: Acknowledges and appreciates the hard work and accomplishments of team members, providing recognition and rewards.Empowers development: Supports professional growth and development with intentional coaching and succession planning.
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