SAP
Senior Product Designer, Conversational AI
SAP, Palo Alto, California, United States, 94306
We help the world run better
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What Will You DoAs a senior product designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions. You will drive critical initiatives and define UX concepts for enterprise-scale and consumer-grade generative AI experiences for SAP’s business users. You will leverage your deep product design expertise to create relevant, reliable, and responsible AI experiences.Key ResponsibilitiesProduct DesignInfluence the direction for AI-powered user experiences across SAP’s product portfolio.Design and ship conversational experiences that utilize LLM technology to improve user engagement and satisfaction.Create user journey maps and conversational flow diagrams to ensure smooth and logical interactions.Test and iterate designs based on continuous user feedback and performance metrics.User-Centered Design PracticesConduct user research, usability testing, and gather user feedback to inform design decisions.Analyze and synthesize research findings to create personas, scenarios, and user journeys.Ensure all designs meet accessibility and usability standards.Collaboration And CommunicationWork closely with product and development teams to ensure feasibility and functionality of design implementations.Communicate design concepts and ideas through clear and compelling presentations.Advocate for the end user throughout the design and development process.Continuous ImprovementStay updated on the latest design trends, technology advancements, and best practices in conversational UX/UI.Share knowledge and mentor junior team members, fostering a collaborative and innovative design culture.QualificationsExperience: Minimum of 5 years in product design, ideally within enterprise or B2B software or AI-driven products.Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.Portfolio: Strong portfolio showcasing your design expertise shipping web and mobile applications.Technical Skills: Proficiency in design and prototyping tools such as Figma, Framer, Sketch, Adobe CC.Analytical Thinking: Ability to translate complex AI and data-driven concepts into intuitive user experiences.Collaboration: Demonstrated ability to work effectively in cross-functional teams and manage multiple projects simultaneously.Innovation: Passion for staying ahead of design trends and pushing the boundaries of what is possible with AI in enterprise software.LET’S TALK!To be considered for this role, please submit an application.
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A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What Will You DoAs a senior product designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions. You will drive critical initiatives and define UX concepts for enterprise-scale and consumer-grade generative AI experiences for SAP’s business users. You will leverage your deep product design expertise to create relevant, reliable, and responsible AI experiences.Key ResponsibilitiesProduct DesignInfluence the direction for AI-powered user experiences across SAP’s product portfolio.Design and ship conversational experiences that utilize LLM technology to improve user engagement and satisfaction.Create user journey maps and conversational flow diagrams to ensure smooth and logical interactions.Test and iterate designs based on continuous user feedback and performance metrics.User-Centered Design PracticesConduct user research, usability testing, and gather user feedback to inform design decisions.Analyze and synthesize research findings to create personas, scenarios, and user journeys.Ensure all designs meet accessibility and usability standards.Collaboration And CommunicationWork closely with product and development teams to ensure feasibility and functionality of design implementations.Communicate design concepts and ideas through clear and compelling presentations.Advocate for the end user throughout the design and development process.Continuous ImprovementStay updated on the latest design trends, technology advancements, and best practices in conversational UX/UI.Share knowledge and mentor junior team members, fostering a collaborative and innovative design culture.QualificationsExperience: Minimum of 5 years in product design, ideally within enterprise or B2B software or AI-driven products.Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.Portfolio: Strong portfolio showcasing your design expertise shipping web and mobile applications.Technical Skills: Proficiency in design and prototyping tools such as Figma, Framer, Sketch, Adobe CC.Analytical Thinking: Ability to translate complex AI and data-driven concepts into intuitive user experiences.Collaboration: Demonstrated ability to work effectively in cross-functional teams and manage multiple projects simultaneously.Innovation: Passion for staying ahead of design trends and pushing the boundaries of what is possible with AI in enterprise software.LET’S TALK!To be considered for this role, please submit an application.
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