Boston College
Assistant Director, Annual Giving Direct Marketing
Boston College, Brockton, Massachusetts, us, 02301
Assistant Director, Annual Giving Direct Marketing Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.Boston College Introduction
Please make an application promptly if you are a good match for this role due to high levels of interest.
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
As we embark on SoaringHigher: the Campaign for Boston College, we invite you to join our community.Driven by our mission in ways that advance the university for years to come,priority areas for this $3B comprehensive campaign include Financial Aid, Academics,and Student Life.
Based on a fundamental Jesuittenet of developing the whole person, University Advancement is large enough tobenefit from many campus resources, yet small enough to be agile and creativein supporting all associates. With an averagetenure of close to 10 years at Boston College, our 250-person centralizedorganizational structure offers a variety of roles across fundraising, alumnirelations, operations, and communications and engagement. We invest in the professional growth of everystaff member through individual and team-based programs. Likewise, we aim to attract the very best,seeking team members who are as ambitious and as committed to our team as weare. We value a culture of diversity,equity, inclusion, and belonging while actively promoting team members whocontribute to the success of University Advancement.
See below the currentopportunity to begin (or return to!) your Boston College experience!Reporting to the Associate Directorof Annual Giving, Direct Marketing the Assistant Director isresponsible for the year-round operations and management of Boston College’sstudent phone fundraising program, with the goal of increasing bothdiscretionary dollars raised and overall alumni giving participation. In additionto contributing to fundraising goals, the Assistant Director is tasked withthe development and implementation of stewardship initiatives for annualgiving donors. This position manages all aspects of the phone program, including but not limited to strategy, dataanalysis, and management of up to 30 student employees. Responsibilitiesinclude:
● Hiring, Training, and Retention:
In collaboration with the Associate Director, the Assistant Director coordinates the ongoing recruiting and hiring operations to maintain a staff of up to 30 students. Creates process and documentation for the implementation of an onboarding, and performance evaluation program with student employees. Monitors and coaches students to ensure maximum quality and effectiveness and implements strategies to motivate and reward exemplary employee behavior and results. Assists in the oversight of phone program budget and preparation of the student caller payroll.
● Program Strategy and Operations:
Assists with the development and implementation of annual fundraising and outreach strategy for the phone program. Works closely with the Associate Director to develop an annual calling calendar, writes scripts, and tracks results. Analyzes performance reports to strategize outreach segments. Coordinates daily schedules, organizes calling pools, and makes on-demand adjustments as needed to ensure a productive and effective calling shift. Manages pledge fulfillment process and collaborates with Direct Marketing and Advancement Communication teams to develop mail, digital, and texting communications and creative. Recommends strategies to improve immediate and post-call gift fulfillment.
● Vendor & Technology Management:
Manages daily use of calling software and coordinates with vendors and BC’s Advancement Information Systems to maximize product features and updates. Requests data resources for the phone program to maintain updated calling data and facilitates automated and manual operations for calling and fulfillment. Troubleshoot software, gift processing and technical issues as it relates to the phone program and provide solutions to applicable parties.Full-Time Equivalent Hiring Range: $57,800 to $72,250; salary commensurate with relevant experience.Evening work isrequired to fulfill job responsibilities. Must be able and willing to workindependently and unsupervised Monday – Friday evenings.
The typical work schedule for this position is 1:00 – 9:00 p.m., fivedays a week.
Full-TimeEquivalent Hiring Range: $57,800-$72,250; salary commensurate with relevantexperience.
Requirements
This position requires aBachelor’s degree and one to three years of directly related direct marketingexperience or a combination of professional fundraising and other directlyrelated experience with proven organizational and project management skills.Preference for experience in an institution of higher education in a campaignenvironment or in comparable settings. An aptitude for numbers, data, and analysis is essential, as is anability to motivate and manage a diverse group of student employees. Staffmanagement and higher education telemarketing experience stronglypreferred.
Must be a team player who ishighly motivated and dedicated to the goals of advancing higher education andhave an appreciation for Jesuit Catholic education and the goals and values ofBoston College.
The office of UniversityAdvancement supports the mission of Boston College by promoting a culture of inclusion thatvalues each individual. Our recruiting practices support that commitment to build diverse teamsreflecting our community; students, alumni, parents and friends of Boston College.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:Tuition remission for EmployeesTuition remission for Spouses and Children who meet eligibility requirementsGenerous Medical, Dental, and Vision InsuranceLow-Cost Life InsuranceEligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement PlansPaid Holidays AnnuallyGenerous Sick and Vacation PayAdditional benefits can be found on https://www.bc.edu/employeehandbookBoston College conducts pre-employment background checks as part of the hiring process.Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity .Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .As an applicant for employment, you are entitled to a copy of Boston College’s Annual Campus Security and Fire Safety Report, located on the Campus Security Information Page . This web page contains Boston College’s campus safety program, which includes the University’s safety policies and campus crime statistics reported during the previous three years, as well as the University’s fire safety program. To request a paper copy of this report, please contact the Boston College Police Department at 617-552-4446.Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity .
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Please make an application promptly if you are a good match for this role due to high levels of interest.
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
As we embark on SoaringHigher: the Campaign for Boston College, we invite you to join our community.Driven by our mission in ways that advance the university for years to come,priority areas for this $3B comprehensive campaign include Financial Aid, Academics,and Student Life.
Based on a fundamental Jesuittenet of developing the whole person, University Advancement is large enough tobenefit from many campus resources, yet small enough to be agile and creativein supporting all associates. With an averagetenure of close to 10 years at Boston College, our 250-person centralizedorganizational structure offers a variety of roles across fundraising, alumnirelations, operations, and communications and engagement. We invest in the professional growth of everystaff member through individual and team-based programs. Likewise, we aim to attract the very best,seeking team members who are as ambitious and as committed to our team as weare. We value a culture of diversity,equity, inclusion, and belonging while actively promoting team members whocontribute to the success of University Advancement.
See below the currentopportunity to begin (or return to!) your Boston College experience!Reporting to the Associate Directorof Annual Giving, Direct Marketing the Assistant Director isresponsible for the year-round operations and management of Boston College’sstudent phone fundraising program, with the goal of increasing bothdiscretionary dollars raised and overall alumni giving participation. In additionto contributing to fundraising goals, the Assistant Director is tasked withthe development and implementation of stewardship initiatives for annualgiving donors. This position manages all aspects of the phone program, including but not limited to strategy, dataanalysis, and management of up to 30 student employees. Responsibilitiesinclude:
● Hiring, Training, and Retention:
In collaboration with the Associate Director, the Assistant Director coordinates the ongoing recruiting and hiring operations to maintain a staff of up to 30 students. Creates process and documentation for the implementation of an onboarding, and performance evaluation program with student employees. Monitors and coaches students to ensure maximum quality and effectiveness and implements strategies to motivate and reward exemplary employee behavior and results. Assists in the oversight of phone program budget and preparation of the student caller payroll.
● Program Strategy and Operations:
Assists with the development and implementation of annual fundraising and outreach strategy for the phone program. Works closely with the Associate Director to develop an annual calling calendar, writes scripts, and tracks results. Analyzes performance reports to strategize outreach segments. Coordinates daily schedules, organizes calling pools, and makes on-demand adjustments as needed to ensure a productive and effective calling shift. Manages pledge fulfillment process and collaborates with Direct Marketing and Advancement Communication teams to develop mail, digital, and texting communications and creative. Recommends strategies to improve immediate and post-call gift fulfillment.
● Vendor & Technology Management:
Manages daily use of calling software and coordinates with vendors and BC’s Advancement Information Systems to maximize product features and updates. Requests data resources for the phone program to maintain updated calling data and facilitates automated and manual operations for calling and fulfillment. Troubleshoot software, gift processing and technical issues as it relates to the phone program and provide solutions to applicable parties.Full-Time Equivalent Hiring Range: $57,800 to $72,250; salary commensurate with relevant experience.Evening work isrequired to fulfill job responsibilities. Must be able and willing to workindependently and unsupervised Monday – Friday evenings.
The typical work schedule for this position is 1:00 – 9:00 p.m., fivedays a week.
Full-TimeEquivalent Hiring Range: $57,800-$72,250; salary commensurate with relevantexperience.
Requirements
This position requires aBachelor’s degree and one to three years of directly related direct marketingexperience or a combination of professional fundraising and other directlyrelated experience with proven organizational and project management skills.Preference for experience in an institution of higher education in a campaignenvironment or in comparable settings. An aptitude for numbers, data, and analysis is essential, as is anability to motivate and manage a diverse group of student employees. Staffmanagement and higher education telemarketing experience stronglypreferred.
Must be a team player who ishighly motivated and dedicated to the goals of advancing higher education andhave an appreciation for Jesuit Catholic education and the goals and values ofBoston College.
The office of UniversityAdvancement supports the mission of Boston College by promoting a culture of inclusion thatvalues each individual. Our recruiting practices support that commitment to build diverse teamsreflecting our community; students, alumni, parents and friends of Boston College.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:Tuition remission for EmployeesTuition remission for Spouses and Children who meet eligibility requirementsGenerous Medical, Dental, and Vision InsuranceLow-Cost Life InsuranceEligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement PlansPaid Holidays AnnuallyGenerous Sick and Vacation PayAdditional benefits can be found on https://www.bc.edu/employeehandbookBoston College conducts pre-employment background checks as part of the hiring process.Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity .Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .As an applicant for employment, you are entitled to a copy of Boston College’s Annual Campus Security and Fire Safety Report, located on the Campus Security Information Page . This web page contains Boston College’s campus safety program, which includes the University’s safety policies and campus crime statistics reported during the previous three years, as well as the University’s fire safety program. To request a paper copy of this report, please contact the Boston College Police Department at 617-552-4446.Boston College is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of any legally protected category including disability and protected veteran status. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity .
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