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Goldencustomercare

Head of Content Job at Goldencustomercare in Los Angeles

Goldencustomercare, Los Angeles, CA, United States


Where A-Players Thrive.

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

We’re Looking For A: Head of Content to build a new content production team, drive performance, direction, and strategy for this new team. Responsible for optimization of promotional video content to meet overall company goals.

Location: Hybrid, Woodland Hills CA

What You’ll Be Doing:

  • Recruit and lead team to produce short-form and long-form marketing videos using a data-driven, test-and-learn approach
  • Find and manage relationships with video partners, such as talent/influencers, creative agencies and software vendors.
  • Manage workflow & output by setting deadlines, priorities, production guidelines/standards, and goals for the department
  • Manage overall structure and growth of the team — includes coaching/mentoring managers & individual contributors, overseeing training of new employees to drive team growth and individual development
  • Collaborate with IT and external vendors to evaluate, implement, and integrate new technology solutions as needed.
  • Manage budgets and closely monitor project spending to make adjustments based on timeline, schedule changes or changes in scope of work
  • Drive company goals in conjunction with other managers and executives
  • Ensure that production meets expectations & timelines set by different departments

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

  • Bachelor's degree in marketing, communications, media production, business administration, or related field or experience
  • A Master’s degree in business administration (preferred)
  • 7+ years of previous experience as production executive
  • Experience analyzing marketing stats and video metrics and ability to draw conclusions and proper action plans
  • Experience negotiating talent, endorsement and product placement and vendor agreements.
  • Experience with creative and physical production and managing budgets/scheduling
  • Experience with data-driven content optimization for Youtube and social media
  • A highly creative self-starter who can work both independently and collaborate well with different teams.
  • Works effectively in a fast-paced, dynamic, deadline-driven environment.
  • Ability to work in a collaborative environment.
  • Excellent verbal and written communication skills.
  • Ability to quickly learn and adopt new technologies, trends, and best practices in digital content and media production.
  • Ability to align content strategies with long-term business objectives and drive innovative ideas that support growth and development.
  • Strong understanding of video production processes, standards, and trends in digital marketing.
  • 10+ years of experience in content production, digital marketing, or a similar field, with a strong emphasis on video marketing and storytelling (preferred)
  • 5+ years of management experience, including leading teams, mentoring managers and individual contributors, and overseeing cross-functional collaboration (preferred)

Golden Perks & Benefits:

  • Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
  • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date.
  • We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
  • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
  • Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
  • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
  • Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development.
  • Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of KPIs.
  • Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded.
  • Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
  • For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym.
  • Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.

To read more about our Perks & Benefits, clickhere.

The base salary range is $106,500-$142,000, plus annual & monthly KPI bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please clickhere to find the pay differential in your state of residence if the role is remote.


Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

A Note to Recruiting Agencies: At Golden Hippo, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are not authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Hippo will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

Candidate Safety: The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Hippo recruiters willonly contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Hippo recruiters will neversend you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Hippo directly at safety@goldenhippo.com to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

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