Lead UX Researcher, Monetization Job at TikTok in San Jose

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team
As the window of TikTok's business services, our TikTok UED Monetization team aims to enable clients to effortlessly connect with audiences and maximize brand potential. We want to ease and inspire clients to achieve their goals, explore more possibilities, and create value with TikTok. As a team member here, you will be able to utilize mixed methods to collect user feedback, create a deep understanding and empathy for our customers, and work cross-functionally with design, product, and marketing teams to meet business needs.

Our core design team includes researchers, product designers, and UX writers who are passionate about quality, usability, and simplicity. We work with collaborative cross-functional teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities.

In this role, you will:

• Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences.
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing).
• Work with Designers, Product Managers, Engineers, and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations.

Qualifications

Minimum Requirements:

• At least 5 years of experience working in UX Research.
• Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.).
• Relevant product research experience, either in an end-to-end, usability, or generative setting.
• Ability to take initiative and ownership of the program with an entrepreneurial mindset.
• Proven ability to lead creative projects, solve complex problems using data, and inspire the team to think outside the box.
• Experienced or interested in monetization products and product design processes.
• Passionate about contributing and building an outstanding and industry-leading design community.

Preferred Qualifications:

• Passionate about TikTok products and user experience.
• Experience leading strategic research efforts and integrating user research into product designs.
• Comfortable dealing with conflicts, solving ambiguous and open-ended problems independently.
• Collaborative, establish relationships quickly, and have experience influencing and working with multiple cross-functional partners, including leaders.
• Striving to be a subject matter expert in your space and consistently improving the design processes and operations.
• Excellent in handling challenging and dynamic changing environments.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at this link.

Job Information
The base salary range for this position in the selected city is $137244 - $318960 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents, and offer a Health Savings Account (HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans. In addition to Flexible Spending Account (FSA) Options like Health Care, Limited Purpose, and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure), and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra, a 401K company match, gym, and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

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