V-Soft Consulting is hiring: IT Trainer/Content Developer in Atlanta

IT Trainer/Content Developer
Primary Location: Atlanta, Georgia

V-Soft Consulting is currently hiring for an IT Trainer/Content Developer for our premier client in Atlanta, Georgia.

Education and Experience "

• Microsoft Office and Office 365 applications: 5 Years.
• BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience: 4 Years.
• Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.: 4 Years.
• Excellent verbal and written English language communication, presentation, and teaching skills: 5 Years.
• Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes: 1 Years.

Highly desired:

• Work experience in developing role-based end user training content for IT applications/systems: 4 Years.
• Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts: 2 Years.
• Adobe Captivate: 2 Years.
• TechSmith Camtasia: 2 Years.
• Articulate 360/Storyline: 2 Years.
• Microsoft Teams: 1 Years.
• Work experience with maintaining training records within an LMS: 1 Years.

Nice to have:

• Oracle LMS/Workday LMS.
• Familiarity with ServiceNow.

Knowledge, Skills and Abilities "

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offers the complete course catalog, and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

WHAT YOU'LL DO:
Job Responsibilities:

• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.

Interested?
Qualified candidates should send their resumes to skhatun@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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