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GSK Solutions

IT Trainer/Content Developer (Hybrid) Job at GSK Solutions in Atlanta

GSK Solutions, Atlanta, GA, US

Job Description

Job Description
Job Title: IT Trainer/Content Developer (Hybrid)
Location: Atlanta, GA
Duration: 6+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $30/hr. on 1099
Interview Type: Either Webcam OR InPerson
Client: State of Georgia
Note: Candidate MUST be Local & willing to travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams.
Job Description:
The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on
The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with GDOT users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidate will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.
The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.
GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
Candidate will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.
Core Competencies:
Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
Content Development: Produces high quality training content quickly with minimal rework.
Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
Travel: Able and flexible in travelling to conduct scheduled on-site training.
Responsibilities:
  • Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
  • Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
  • Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
  • Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
  • Ensures training environments and data are ready prior to training classes.
  • Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
  • Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
  • Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
  • Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
  • Provides an engaging, interactive, and positive learning experience to learners.
  • Maintains professionalism and order within the classroom to complete course objectives.
  • Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
  • Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
  • Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
  • Reviews and updates training materials and documentation.
  • Produces effective training content suitable to course audience. Publishes course materials as needed.
  • Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
  • Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Microsoft Office and Office 365 applications
Required
5
Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience
Required
4
Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.
Required
4
Years
Excellent verbal and written English language communication, presentation, and teaching skills
Required
5
Years
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes
Required
1
Years
Work experience in developing role-based end user training content for IT applications/systems
Highly desired
4
Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts
Highly desired
2
Years
Adobe Captivate
Highly desired
2
Years
TechSmith Camtasia
Highly desired
2
Years
Articulate 360/Storyline
Highly desired
2
Years
Microsoft Teams
Highly desired
1
Years
Work experience with maintaining training records within an LMS
Highly desired
1
Years
Oracle LMS/Workday LMS
Nice to have
0
Familiarity with ServiceNow
Nice to have
0
Recruiter Details:
Recruiter Name: Manoj at gsksolutions dot com
Contact Number: Eight three two - Four nine seven - One four eight nine
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consis their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.