SMS Staffing Inc.

Client Communication Specialist Job at SMS Staffing Inc. in Grayslake

SMS Staffing Inc., Grayslake, IL, US

Job Description

SMS Staffing is hiring IMMEDIATELY for a Client Communication Specialist in the Grayslake, IL area. If you are looking for growth in an organization then look no further!

COMPENSATION: $18 - 22 per hour based on experience!

1st shift - 8:00 AM to 5:00 PM

Overtime hours as needed.

About the Role:

Be the front-line communication for the assigned client
Research and assist internal and external clients with our “one-call resolution” expertise
Interact daily with our Account Management / Operational Teams
Set our Logistics Team up for success, providing parameters for order direction and packing requirements
Generate reports pertaining to inventory, shipment tracking, and order history

Preferred Qualifications:

Problem Solver; “Out of the Box” Thinker
Demonstrate Strong Communication Skills
Ability to Proactively Manage Multiple Tasks
Deliver Insight & Recommendations for Overall Client Success
Continual Development & Redefine Client Behaviors
Effectively work Independently in a Fast Paced Environment
Exhibit & Maintain Empathy & Composure in High Pressured Situations
Interpret Client Needs & Make Educated Decisions for a “Win – Win” Solution

Requirements:

High School Diploma or GED
1-2 Years of a call center experience or 2 -3 years of Client facing environment
Knowledge of Microsoft Office
Intermediate proficiency in Excel