Seneca Resorts & Casinos
Marketing Services Coordinator
Seneca Resorts & Casinos, Niagara Falls, New York, United States, 14304
Marketing Services Coordinator (req5807)
Job Number:req5807
Job Title:Marketing Services Coordinator
Number of Openings:1
Job/Employment Type:FT
Country:USA
State/Province:New York
City:Niagara Falls
Job Category:Call Center
Career Level:Administrative/Clerical
Level of Education:High School Diploma/GED
Years of Experience:Less than one year
Position Description
TheMarketing Services Coordinator performs daily tasks for the Marketing Servicesand Communications Departments. Some ofthese duties would include the Special Events response report; off propertyReservation coordination; setting up convention and Tour groups in LMS;Assisting with room block management; reviewing reservations includingiHotelier and internet reservations for accuracy; processing Playerdevelopment, Executive and Board reservations; and preparing and execution ofEntertainment Will Call. Assist Communications and Marketing Services Reps asneeded in answering and processing calls efficiently and professionally. All duties are to be performed within theguidelines of the Seneca Gaming Corporation's policies and procedures, InternalControl Standards and objectives.
Position Requirements
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Education/Experience:Must be of 18 years of age or older upon employment.High School Diploma or equivalent required.Minimum of six (6) months experience as a Marketing Services Representative and/or experience with ACSC, LMS, Q-Master phone system.Scheduling flexibility and dependability required.Excellent quantifiable customer service skills and dependability required.Ability to operate a personal computer. Must have proficient computer skills including Microsoft Word, PowerPoint, and Excel.Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.Must present a professional appearance and demeanor in dealing with the general public.Language Skills and Reasoning Ability:
Must possess excellent communicate skills.Ability to write and to speak routine correspondence. Excellent knowledge of the English grammar, punctuation and spelling.Must have the ability to deal effectively and interact well with the customers and employees.Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.Physical Requirements and Work Environment :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.Must have excellent aural abilities.Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Job Number:req5807
Job Title:Marketing Services Coordinator
Number of Openings:1
Job/Employment Type:FT
Country:USA
State/Province:New York
City:Niagara Falls
Job Category:Call Center
Career Level:Administrative/Clerical
Level of Education:High School Diploma/GED
Years of Experience:Less than one year
Position Description
TheMarketing Services Coordinator performs daily tasks for the Marketing Servicesand Communications Departments. Some ofthese duties would include the Special Events response report; off propertyReservation coordination; setting up convention and Tour groups in LMS;Assisting with room block management; reviewing reservations includingiHotelier and internet reservations for accuracy; processing Playerdevelopment, Executive and Board reservations; and preparing and execution ofEntertainment Will Call. Assist Communications and Marketing Services Reps asneeded in answering and processing calls efficiently and professionally. All duties are to be performed within theguidelines of the Seneca Gaming Corporation's policies and procedures, InternalControl Standards and objectives.
Position Requirements
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Education/Experience:Must be of 18 years of age or older upon employment.High School Diploma or equivalent required.Minimum of six (6) months experience as a Marketing Services Representative and/or experience with ACSC, LMS, Q-Master phone system.Scheduling flexibility and dependability required.Excellent quantifiable customer service skills and dependability required.Ability to operate a personal computer. Must have proficient computer skills including Microsoft Word, PowerPoint, and Excel.Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.Must present a professional appearance and demeanor in dealing with the general public.Language Skills and Reasoning Ability:
Must possess excellent communicate skills.Ability to write and to speak routine correspondence. Excellent knowledge of the English grammar, punctuation and spelling.Must have the ability to deal effectively and interact well with the customers and employees.Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.Physical Requirements and Work Environment :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino.Must have excellent aural abilities.Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.