Manager, Social Media Job at Educational Testing Service (ETS) in Princeton

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

ETS is looking for a highly motivated social media and content marketing expert with 10+ years of experience to help deliver best-in-class owned (and some paid) social media for the ETS corporate brand and sub-brands (ETS Research Institute and ETS Solutions) as well as constantly setting the standard for ETS's brand teams, regional teams, local markets as part of the corporate Center of Excellence. The role will be responsible for working with the team on strategy, planning, execution, and reporting results to management.

This role reports to the Executive Director, Integrated Marketing Channels and has two direct reports.

RESPONSIBILITIES

Understand ETS's new brand positioning, portfolio and bring this to life through all corporate social to keep and expand on the momentum of ETS's recent brand repositioning.

Create and manage the execution of ETS's owned/organic platform strategy. Have a strong point of view on how we grow and expand our presence on each channel and really connect with our audiences.

Ability to closely collaborate with the AVP Global Brand & Marketing Excellence, Executive Director Integrated Marketing Channels, and cross-functional teams to ideate and execute the social strategy (including channel strategy, persona, tone and KPIs) and leverage results internally for monthly and quarterly reports.

Thoroughly understand ever-evolving social marketing landscape and liaise with Creative Strategy team on corporate guidelines, best practices and the evolution of ROI

Provide best in class leadership as part of global Center of Excellence through leading by example on Corporate Brand to support global brand teams, regional teams, and local markets on the brand's social strategy, insights and best practices to help them upskill and best collaborate.

Be able to excite and motivate internal teams with compelling storytelling on the role social plays in driving the brand and business units.

Liaise with agencies in developing social and content programming

Manage two direct reports on social media and content.

SKILLS

Proven change-maker. You've got ideas and make them happen.

Skilled at cultivating relationships with internal and external partners and cross-functional teams

High level of organizational and project management skills.

Ability to focus and work under pressure, with the ability to prioritize and handle a variety of projects simultaneously.

Beauty, CPG, Tech experience is preferred

Experience managing agencies and vendors

Ability to manage budgets accurately

Expert in social media landscape

Strong analytic skills. Experience with social tools like Sprout, Sprinklr is a plus

Collaborative spirit and ability to work cross-functionally with many different teams on projects

Strong interpersonal skills (written—especially PowerPoint—and oral)

Strong appreciation for our mission and brand

Must be professional, energetic and have a positive attitude

Creative thinking a must

Ability to travel for work outside of NJ, e.g. to events, conferences, agencies.

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EDUCATION

Bachelor's degree or equivalent combination of education, training, and experience required

EXPERIENCE

10+ years' experience in social media marketing for a brand (in-house or agency)

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.