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eTek IT Services, Inc.

eTek IT Services, Inc. is hiring: UIX UX Designer - W2 in Charlotte

eTek IT Services, Inc., Charlotte, NC, US


Job Description

Job Description
Job Description
We are looking for a seasoned, service minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces products in health wellness. As a designer, you will partner closely with product managers and other designers. You will represent advocate for customers associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.&

Qualifications (Non-Negotiables)&
• Hands-on service design experience in multi-product ecosystem is a MUST.&
• Have work samples for journey mapping service blueprinting – real work experience&
• Can do attitude/Growth mindset: up for challenges&

Nice-to-haves&
• Bonus if you have working experience in any of the followings:&
• Experience in healthcare industry&
• Experience in understanding documenting workflows across digital platforms&
• Communication Strategy&
• Digital Product Strategy&
• Quant and/or qual research skills&
• Creative Writing&
• Digital Marketing Experience&
• Analytics&

Key Responsibilities
  • Improving digital healthcare experience for customers associates
  • Creating Omni-Channel Customer Journeys
  • Presenting storytelling to get cross-functional engagement buy-in
  • Prioritizing problems and opportunities with stakeholders to make things happen
  • Design, present, and deliver the service blueprint
  • Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint