Creative Financial Staffing is hiring: Creative Financial Staffing | IT Helpdesk

Help Desk Technician Do you have the skills to fill this role Read the complete details below, and make your application today. We are offering an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Help Desk Technician. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related assignments this opportunity may be perfect for you. If you are a Help Desk Technician looking for a company where everyone works together and 'wears a few hats', 'rolls up their sleeves' to get the job done apply now. Essential Job Functions of Help Desk Technician: * Provide technical assistance * Troubleshoot and support issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets * Ask questions to determine nature of problem and help walk customer through problem-solving * Install, modify, and repair computer hardware * Follow up with customers to ensure issue has been resolves * Run reports to determine malfunctions that continue to occur * Document all incidents and occurrences using clear, concise, and detailed notes Ideal Help Desk Technician will possess the following skills: * Excellent communication and interpersonal skills to work with clients * Basic understanding and knowledge of networking technologies * Proficient with Windows and Mac OS * Ability to work and learn independently Requirements of the Help Desk Technician : * O365, Active Directory and Salesforce experience a PLUS * High School Diploma or General Education Degree (GED) * Must have clean DMV * Eligible to work in the United States * Must be able to pass a background check * Visa/sponsorship not offered #INAUG2024 #ZRCFSTECH