Communications Specialist

Job Description : Management Analyst - Conduct organizational studies and evaluations, design and enhance customer relationship management (CRM) systems, drive process improvement initiatives, and improve internal and external communications. Analyze business processes and recommend methods to improve operational efficiency. Focus on supporting communications and process improvement initiatives related to DHS programs, ensuring effective collaboration between management, stakeholders, and clients. Security Clearance : Secret Years Experience : 5 or more years of experience in the following responsibilities and tasks. Job Overview: Analyze and assess DHS customer relationship management processes and communication flows to devise more efficient methods of engaging with internal stakeholders and external clients. Collaborate with teams to develop and implement process improvement strategies that enhance customer engagement, streamline communications, and optimize operational workflows. Collect and analyze data related to current operating procedures, customer service metrics, and communication effectiveness to identify areas for improvement. Develop process documentation, procedural guides, and communication strategies to support continuous improvement and organizational effectiveness. Job Responsibilities/Tasks: Conduct assessments of DHS customer relationship management (CRM) systems, communication methods, and service delivery procedures to recommend and implement improvements. Analyze and document current business processes related to customer engagement and communications, identifying opportunities to streamline workflows and enhance communication efficiency. Work with teams to design and implement new communication protocols, ensuring smooth interactions between DHS management, external partners, and other stakeholders. Develop and update operational manuals and communication guides to support the improved CRM processes and ensure clarity in inter-departmental communications. Conduct process improvement workshops and provide training to DHS personnel to ensure the consistent application of enhanced CRM strategies and communication methods. Analyze feedback from internal and external customers to ensure process improvements are meeting the desired goals for customer satisfaction and communication effectiveness. Create communication reports and develop metrics to measure the impact of process improvement initiatives. Present findings to DHS leadership for continuous refinement. Serve as a liaison between management and process improvement teams, ensuring alignment of objectives and clear communication of updates. Provide ongoing technical support and guidance for adopting new CRM and process improvement systems. We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) About The Organization Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. Constellation West strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference Benefits include but are not limited to: •Tuition reimbursement •Competitive 401(k) plan •Competitive Health Benefits •11 Paid Holidays •15 PTO Days •Veteran Hiring Preference Constellation West is proud to be an EEO/AA employer M/F/D/V