eTek IT Services, Inc.

eTek IT Services, Inc. is hiring: VUI Designer in Charlotte

eTek IT Services, Inc., Charlotte, NC, United States, 28245

Job Description

Overview

The VUI Designer for chatbots plays a critical role in shaping the conversational experiences of users interacting with AI-driven chatbots. This position demands a deep understanding of user behavior, voice interaction principles, and conversational design best practices. The VUI Designer will work closely with cross-functional teams including product managers, developers, and UX/UI designers to create engaging and intuitive interactions that align with user needs and business goals. As chatbots increasingly become vital tools for customer engagement, having a skilled VUI Designer ensures that the interfaces are not only functional but also enjoyable for users. This role requires both creative and analytical skills to develop and refine conversation flows, optimize user journeys, and ensure a consistent brand voice throughout the chatbot experiences. The outcome of this role is pivotal in enhancing user satisfaction, driving adoption, and facilitating seamless interactions between users and technology.

Key Responsibilities

Design and develop voice user interface (VUI) concepts for chatbots.
Create conversational flows that guide users effectively through tasks.
Conduct user research to identify pain points and assess user behavior.
Collaborate with product managers and developers to ensure feasibility of designs.
Utilize prototyping tools to create wireframes and mockups.
Iterate on designs based on user feedback and testing outcomes.
Maintain a consistent brand tone and voice across all interactions.
Integrate accessibility standards into user interactions.
Analyze user data to evaluate and improve conversation effectiveness.
Document design specifications and interaction guidelines.
Stay updated on industry trends and emerging technologies related to VUI.
Participate in brainstorming sessions and workshops to generate innovative ideas.
Provide support during the implementation of chatbot solutions.
Work closely with stakeholders to ensure design aligns with business objectives.
Foster a culture of collaboration within the design team.

Required Qualifications

Bachelor's degree in Design, Human-Computer Interaction, or a relevant field.
5+ years of experience in VUI, UX design, or related fields.
Strong portfolio showcasing VUI design projects.
Proficiency in design and prototyping tools (e.g., Sketch, Figma, Adobe XD).
Deep understanding of conversational design principles and user journeys.
Experience with user research methods and usability testing.
Familiarity with voice recognition technologies and NLP (Natural Language Processing).
Knowledge of accessibility standards and design best practices.
Excellent communication and presentation skills.
Strong problem-solving and analytical capabilities.
Ability to work in a fast-paced, collaborative environment.
Experience with agile project methodologies.
Ability to prioritize and manage multiple projects simultaneously.
Passion for creating user-centric designs.
Aptitude for staying current with industry trends and technologies.
Experience working with diverse teams across different functions.