CPS Insurance Services, Inc
CPS Insurance Services, Inc is hiring: Senior UX Researcher in Phoenix
CPS Insurance Services, Inc, Phoenix, AZ, United States, 85098
About the job Senior UX Researcher
Were looking for a Senior User Experience Researcher (UXR) to join our team. In this role, youll drive insights that directly shape the design and experience of our products, ensuring that patient needs are at the core of everything we build. Embedded in the design cycle, youll partner closely with our designers to ensure user research guides our solutions from concept to execution.Youll have the opportunity to influence the entire product strategytranslating patient pain points into actionable insights that improve both user experience and business outcomes. This is a pivotal role, leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.
What You'll Do:
Drive Strategic Product Insights - Develop a deep understanding of our patients, identifying their needs, pain points, and opportunities that help shape our opportunities and solutions throughout the design process
Collaborate Closely with Product Design - Partner closely with designers to provide actionable insights, inform the development of new products and features, validate concepts, and conduct usability testing
Represent the Patient in Design Decisions - As part of the broader Insights function, you will be the voice of our patients in every design discussion, ensuring that their needs and perspectives are represented in both large-scale product strategies and day-to-day design decisions
Establish and Scale Research Within Our Design Organization - As the first UXR hire dedicated to product design, you will be responsible for establishing and scaling impactful research within our design organization. Youll establish best practices, ensure research is embedded in the design process, and help foster a culture that balances thoughtful work with speed to impact on the business.
Orient Towards Action - Deliver research that not only uncovers insights, but drives action. Your work will power the team to move quickly towards building better experiences for patients. And you will work closely with your stakeholders to make sure insights from patients are adopted, and that decisions are aligned to both patient and business needs.
What You'll Bring to the Team:
5+ years of experience in UX research, with at least 3+ years working in digital product environments, preferably in Digital Health or DTC.
Proven expertise in qualitative research methods, including moderating interviews and focus groups, with additional comfort in quantitative research and survey analysis.
Experience collaborating with PMs and designers to integrate research insights into product development, iterating on designs and prototypes.
Strong storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders.
Ability to manage multiple research projects simultaneously, with a focus on prioritization and strategic alignment with business goals.
Experience working autonomously and as part of cross-functional teams.
Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to adapt in a fast-moving, dynamic environment.
Experience with Figma or similar design tools to ensure seamless collaboration with design teams
Preferred Qualifications:
Experience in consumer product research, applied research, or product development.
A degree in a human behavior-related field (e.g., Human-Computer Interaction, Psychology, Sociology, Communication, Information Science), though experience may be substituted for education.
Expertise with core research methodologies, and experience creating strategic narratives from research findings.
We've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, fitness, and physical therapy
No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.
Were looking for a Senior User Experience Researcher (UXR) to join our team. In this role, youll drive insights that directly shape the design and experience of our products, ensuring that patient needs are at the core of everything we build. Embedded in the design cycle, youll partner closely with our designers to ensure user research guides our solutions from concept to execution.Youll have the opportunity to influence the entire product strategytranslating patient pain points into actionable insights that improve both user experience and business outcomes. This is a pivotal role, leading the way in how we embed user experience research into design and drive meaningful impact across the product life cycle.
What You'll Do:
Drive Strategic Product Insights - Develop a deep understanding of our patients, identifying their needs, pain points, and opportunities that help shape our opportunities and solutions throughout the design process
Collaborate Closely with Product Design - Partner closely with designers to provide actionable insights, inform the development of new products and features, validate concepts, and conduct usability testing
Represent the Patient in Design Decisions - As part of the broader Insights function, you will be the voice of our patients in every design discussion, ensuring that their needs and perspectives are represented in both large-scale product strategies and day-to-day design decisions
Establish and Scale Research Within Our Design Organization - As the first UXR hire dedicated to product design, you will be responsible for establishing and scaling impactful research within our design organization. Youll establish best practices, ensure research is embedded in the design process, and help foster a culture that balances thoughtful work with speed to impact on the business.
Orient Towards Action - Deliver research that not only uncovers insights, but drives action. Your work will power the team to move quickly towards building better experiences for patients. And you will work closely with your stakeholders to make sure insights from patients are adopted, and that decisions are aligned to both patient and business needs.
What You'll Bring to the Team:
5+ years of experience in UX research, with at least 3+ years working in digital product environments, preferably in Digital Health or DTC.
Proven expertise in qualitative research methods, including moderating interviews and focus groups, with additional comfort in quantitative research and survey analysis.
Experience collaborating with PMs and designers to integrate research insights into product development, iterating on designs and prototypes.
Strong storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders.
Ability to manage multiple research projects simultaneously, with a focus on prioritization and strategic alignment with business goals.
Experience working autonomously and as part of cross-functional teams.
Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to adapt in a fast-moving, dynamic environment.
Experience with Figma or similar design tools to ensure seamless collaboration with design teams
Preferred Qualifications:
Experience in consumer product research, applied research, or product development.
A degree in a human behavior-related field (e.g., Human-Computer Interaction, Psychology, Sociology, Communication, Information Science), though experience may be substituted for education.
Expertise with core research methodologies, and experience creating strategic narratives from research findings.
We've Got You Covered:
Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, fitness, and physical therapy
No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required.