Marketing Specialist, MMS US Region Customer Engagement

Position : Marketing Specialist, MMS US Region Customer Engagement

Location : San Diego, CA

Duration : 12 Months contract

Total Hours/week : 40.00

1st shift

Description:

• The Medication Management Solutions (MMS) business unit within BD is a $2B Global business, with the leading share in Pharmacy Automation and IV Delivery Products in Acute Care Hospitals, Non-Acute Care, and Retail Pharmacies. Its focus is optimizing the medication use process while ensuring patient safety.

• As part of the MMS Connectivity & Communications team, you will be responsible for coordination and execution of activities involving customer engagements in support of the team’s goals.
• This includes managing reference requests which are opportunities for prospective customers to engage with our current customers prior to contracting for our solutions.
• We’re looking for an experienced customer service professional with interest in the healthcare field to manage day-to-day operations of reference requests and supporting activities.
• This person will be responsible for vetting processing incoming requests, extracting account data from various databases, tracking customer engagement activities and communication with the client field teams and customers.
• The ideal candidate has polished verbal and written communication skills, excellent multitasking abilities, and advanced proficiency with Excel.

Key Responsibilities:

• Monitor, vet and schedule engagements to support reference requests aligned to the specific needs expressed by sales.
• Follow up with necessary teams to ensure engagements are fulfilled in a timely manner.
• Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
• Research and report specific account details to support various marketing and sales opportunities.
• Facilitate reference calls while presenting a professional demeanor to ensure engagements flow smoothly and time is managed efficiently.
• Maintain tools and trackers that support day-to-day operations of the customer engagement team.
• Assist in planning, creating and reviewing marketing assets for the promotion of reference webinar events.
• Track customer feedback to identify opportunities to collect testimonials through coordination with the field team.
• Work to identify and vet multiple reference sites to support sales activities for Pyxis, and Health Sight anchor products.

• Develop a reference program to identify, assess and engage Alaris Interoperability and Pyxis IV Prep customers in reference activities supporting end-to-end medication safety sales efforts.
• Support the setup, billing and regulatory processes for contracting Health Care Professionals for promotional engagements and consulting services.
• Explore tools and resources to improve and automate specific workflows of the reference site management process and establish a closed-loop system for collecting feedback.
• Support other customer engagement tasks and activities as needed.

Qualifications & Competencies:

• Bachelor's Degree in Business, or Marketing.
• At least 3 years related internship and/or related professional experience.
• Experience in client and the MMS product categories is highly desirable.
• Demonstrates intermediate knowledge of marketing disciplines and concepts.
• Highly polished writing and editing skills, strong presentation and verbal communication skills - generated through critical attention to detail.
• Demonstrated proficiency in: project management, planning, execution, time-management and follow-through skills.
• Ability to learn and effectively use multiple data systems to compile, evaluate results and make recommendations.
• Personal characteristics: collaborative, dynamic, team player, detail-oriented, critical thinker, self-motivated, enthusiastic, resourceful - "will figure it out", customer-focused, adaptable, conscientious.
• High degree of proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Working knowledge of collaboration platforms (SharePoint) and customer relationship management databases (Salesforce.com) a plus.
• Must excel in fast-paced, rapidly evolving environments. Self-starter able to work both independently and on a team, prioritizing and managing multiple projects and deadlines in a dynamic environment.
• Flexibility and willingness to roll up their sleeves to get the job done.