Vice President of Sales & Marketing

Description About ISG Technology At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data, and helping them design, implement, and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: The Vice President of Sales & Marketing provides inspirational, visionary leadership to the sales and marketing functions to help propel the company to its next stage of growth while meeting or exceeding today’s objectives. This position partners with executives to set the long-term vision and strategy of ISG Technology. Key Accountabilities: LMA Sales / Marketing Budget Ownership Sales Quota Performance Leadership / Assignment / Measurements Marketing Practices for ISG Technology Aligned with TCP Quality Participate in Client Executive Level Strategic Planning What you bring to the position: You are a visionary who can see the big picture and develop and implement strategies and maintain the drive and focus to achieve aggressive expansion goals. You have a strong command of both sales and marketing at a senior level, and you play a major analytical role by conducting business, performance, and competitive analyses. You study and evaluate sales results, comparing them against the business targets and metrics to control the success of sales initiatives and develop changes and solutions. You exhibit a strong executive presence and sound business judgment. You use data-informed analyses to drive initiatives forward internally with stakeholders from other functional areas of the company. You are a team-first leader who leads by example and knows how to have fun in a professional environment. You have experience with marketing automation and sales enablement tools and know how to coach a sales professional to utilize the tools to increase conversion rates. You can drive results by working with a sense of urgency and resourcefulness. You are a problem solver with strong analytical and quantitative skills, and the ability to use data and analytics to understand and improve performance. You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You embrace change and have the resilience required to continually improve yourself. You understand the need to collaborate with your team members and other departments. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Providing exceptional leadership and strategic direction to the sales and marketing program, growing opportunities within the current customer base through effective marketing. Owning and developing strategic sales and marketing business plans and budgets for each market segment and core offering. Communicating outcomes and analyses in reports, presentations, and make recommendations to the executive team. Collaborating with the executive team in the development of the strategic path of our MSP business. You will utilize your ADMINISTRATIVE AND BUSINESS SKILLS to efficiently: Exceed company financial metrics while implementing sales behaviors consistent with long-term growth and profitability. Work with the Vice President of Services and Chief Technology Architect to ensure standardization and consistency across markets and offerings. Develop standards for the continuous improvement and enhancement of customer segmentation strategy across the organization. Leverage the CRM and identify and drive process improvements, automation, and innovations which enhance efficiency, accurate forecasting, and financial results. Manage annual recurring revenue of quotas and budgets as assigned, minimizing churn, maximizing up-sell and cross-sell. You will use your PEOPLE MANAGEMENT SKILLS to inspire and coach your team by: Having a creative and proactive approach to conflict resolution and problem solving, mentoring, coaching, recognition, and performance management. Effectively communicating the roles and responsibilities of your team, setting clear expectations, and continually assessing that your team members are in the right seats. Helping your team execute at a high-level focused on ensuring your team understands and knows how to consistently navigate the tools and resources available within the company to achieve success. Recruiting and hiring the right sales team and managing poor performers through performance improvement processes. You will utilize your SALES ACUMEN to drive sales by: Owning the sales funnel from thought leadership, demand generation, and throughout the conversion of the various sales cycles. Owning key/strategic client relationships, improving the economics of client engagements and opportunities. Leading the sales team in developing cross-sell sales strategy within accounts. Consulting with the executive team on development and executing the Managed Service Provider product offering portfolio and roadmap. Facilitating ongoing MRR (Monthly Recurring Revenue) and MSP (Managed Service Provider) training. You will use your COLLABORATIVE SKILLS to: Develop strong business relationships in the designated markets. Work closely and productively with key cross-functional leaders to create highly visible business plans and strategies. Align with Strategic Account Management/Customer Success functions to ensure high levels of customer satisfaction and support. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications – Speak clearly and persuasively in positive and negative situations. Written Communications – Write clearly and informatively, edit work for spelling and grammar. Customer Service – Respond promptly and courteously to customers’ requests for service and assistance. Leadership – Lead people and get results through others in a positive and inspiring manner. Management – Organize and manage multiple priorities. Ethics – Treat people with respect; keep commitments; inspire the trust of others. Adaptability – Adapt to changes in the work environment; manage competing demands. Requirements You will meet the following educational and work experience requirements: Bachelor’s degree in similar or related field required, Master’s degree in business-related field preferred. Minimum 10 years of successful experience in a high-level sales and marketing position in a fast-paced and dynamic business environment. Technologically savvy and understand sales, marketing, and industry technology. You will follow the ISG Technology Core Values: Humor & Fun We believe it’s important to take time outside of work to spend time with family. We collaborate and value sharing our unique perspectives. Resilience We pride ourselves in meeting high-pressure challenges. Lead by Example We demonstrate courage in having crucial conversations. Continuous Improvement We’re creative thinkers who can adapt to evolving situations. “Team First” Initiative We are proactive and stay on top of training and certifications. #J-18808-Ljbffr