Library Services Associate IV Job at University of Arizona in Tucson

Library Services Associate IV

Posting Number
req21449

Department
Access & Information Services

Department Website Link
https://lib.arizona.edu/about/organization

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights
The University Libraries' Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries. The incumbent in this position assists customers with basic research needs, providing information, reference, technology, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries.

The LSA serves as the operational lead responsible for ensuring adequate student-level operations staffing at the Main and Weaver Science and Engineering Libraries front-line service sites. They oversee daily operations at the service sites, supervise 20-25 part-time student employees, and ensure adherence to library and university policies and procedures. In collaboration with budget officers, supervisors, managers, and other operational leads, they support the development and implementation of staffing models, training content, and operational guidelines, and address service issues and user-related incidents. This role also includes providing feedback, facilitating employee meetings, fostering a culture of continuous improvement, and service on departmental and library-wide projects and initiatives.

The LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules may change.

Work schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m. (opening backup responsibilities, Mon - Fri, 6:45 a.m. - 3:45 p.m.).

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

CHARACTERISTIC DUTIES

• Supervises 20-25 part-time student employees, including
  onboarding, orientation, training, directing work, scheduling, providing
  feedback, performance management, and timecard approval.
• Oversees front-line services operations, ensuring adequate
  staffing based on historical patterns and data.
• Liaison with budget officers, supervisors, managers, and
  other operational leads to develop and implement staffing models, training
  content, and subsequent adherence. Follows up on incidents involving library users,
  and leads regular employee meetings to respond to and gather feedback to
  continually make improvements.
• Provides customers with reference,
  technology and circulation assistance (in-person, online via chat, phone and
  email), including locating library information, resources, materials and
  services; negotiating overdue accounts and answering billing and collections
  questions; and troubleshooting software, computers, laptops, projectors and
  other emerging technology; direct the work of student employees who assist with
  this work; and liaise with the department's resource sharing and technology leads.
• Supports efforts to create an environment conducive for
  study, meetings, and collaboration (i.e., academic and scholarly endeavors) by
  enforcing compliance with the Libraries Code of Conduct policies and through
  application of other pertinent Libraries and University policies and
  procedures.
• Acts as a liaison with University Police Department (in
  regard to reporting criminal activity or emergency situations), Campus and
  Library Facilities (in regard to building problems), Library Systems (in regard
  to library equipment problems), and as needed Risk Management (in regard to
  reporting incidents) during evening and weekend hours.
• Backup support for opening procedures for the Main and
  Weaver Science and Engineering Libraries.
• Keeps
  informed of departmental regulations, policies, and procedures.
• Supports the ongoing collection, management and analysis
  of departmental and library use and needs assessment data including data
  required for departmental and library projects and strategic planning.
• Facilitates meetings, makes presentations as
  needed, and participates in data-based decision making. This includes the ability to think
  holistically and respond to user needs by carefully analyzing information in
  support of continual service improvement.
• The UA Libraries
  support the UA's diversity and inclusiveness strategic initiatives designed to create an
  inclusive environment for all faculty, staff, and students. The candidate
  is expected to support diversity and inclusiveness efforts in the department
  and college.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of supervisory principles.
• Ability to create effective training
  documentation.
• Ability to exercise excellent initiative,
  organization, and time management skills.
• Knowledge of computer/digital fluency
  (hardware/software) to guide student employees.
• Knowledge of library reference
  resources (i.e., library catalog, indexes, search engines, print resources,
  etc.) and their appropriate use, including understanding the difference between
  primary and secondary resources.
• Excellent customer service skills, including the ability to
  collaborate with peers to meet customers' needs and ensure customer
  satisfaction.
• Ability to understand and apply policies and
  procedures, including the ability to resolve situations using
  trauma-informed-driven enforcement of policies.
• Ability to handle difficult customer
  interactions.
• Ability to maintain appropriate security and
  confidentiality of information created or encountered in the performance of
  assigned duties.
• Excellent observation skills and a high level
  of attention to detail.
• Excellent interpersonal and communication
  skills, both written and verbal.
• Ability to perform duties independently under
  general supervision.
• Evidence of the use of good judgment and solid
  analytical and problem-solving skills, including the ability to think
  holistically and respond to user needs by carefully analyzing information in
  support of continual service improvement.
• Ability to work in a highly collaborative and
  inclusive environment, one that values and leverages the benefits of diverse
  perspectives.
• Positive
  attitude and strong demonstration of Our Values: Collaboration, Continuous
  Learning, Diversity, Innovation, and Integrity.

Minimum Qualifications

• Bachelor's degree required.
• 3 years of relevant work experience.

Preferred Qualifications

• Experience overseeing student employees, including scheduling, training, approving payroll, developing and tracking wage budget, and daily supervision.
• Experience with issues pertaining to circulation and library code of conduct procedures.
• Experience searching integrated library systems and record interpretation (e.g., Ex Libris Alma/Primo).
• Experience providing reference assistance utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, Science Direct).
• Experience with the most current version of Microsoft Office suite.
• Experience using and troubleshooting computer hardware and software.
• Experience gathering and analyzing internal and external data (qualitative and quantitative).

FLSA
Non-Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
Libraries

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$22.77 - $28.46

Compensation Type
hourly rate

Grade
6

Compensation Guidance
The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Grade Range Minimum
$22.77

Grade Range Midpoint
$28.46

Grade Range Maximum
$34.15

Career Stream and Level
OC4

Job Family
Library Services

Job Function
Libraries

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date
2/3/2025

Expected End Date

Contact Information for Candidates
Armando Cruz | armandocruz@arizona.edu

Open Date
12/19/2024

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant

This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 13, 2025.

Diversity Statement
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.