Samsung Lennox HVAC is hiring: Technical Writer in Roanoke

Position Summary (Purpose of job):

The Technical Writer/Illustrator is a specialist position where the individual(s) is responsible for the design, development, production, management, and maintenance of all Samsung HVAC America (SHA) technical documentation.

Position Detail:

Individual(s) selected for this role will report directly to the Technical Services & Training Director but will work closely with subject matter experts (SMEs) across the US and South Korea (HQ).

The Technical Writer/Illustrator will use their advanced technical writing, drawing, and illustration skills to collaborate with key stakeholders to produce technical documentation and materials ensuring accuracy, readability, and completeness.

Summary of duties include:

• Researching user manuals, technical reference materials, technical data books, and other information to create high-quality technical documentation that achieves high satisfaction ratings from its intended audience.
• The ability to collaborate, gain consensus, and move projects forward working with a diverse group of individuals with limited availability, varied backgrounds, communication styles, cultures, experience levels, expertise, objectives, etc.
• Creating illustrations such as: line drawings, exploded view drawings of a specific diagram or picture, cutaway drawings, and 3D graphics, internal specifications, block diagrams, drawings, part lists, reference materials, and other illustrations to support documentation as requested.
• Maintaining an effective and transparent revision/change control protocol and nomenclature system for all technical documentation and illustrations.
• Organizing, publishing, managing, and maintaining all technical documentation in an accessible centralized system.
• Managing projects, from opening to close, with minimal supervision.
• Demonstrating superior written and oral communications.
• Providing progress/updates and status reports on regular intervals.
• Demonstrate a visibly positive attitude, professional tone, and demeanor at all times.
• Providing respectful and professional communications to both internal and external customers.
• Adhering to all policies and procedures. (Written or implied)

Key Responsibilities*

• Researching, organizing, and managing technical documentation.
• Producing technical documentation and materials.
• Producing drawings and illustrations.
• Gaining Stakeholder/HQ approvals documentation according to workflow.
• Managing content: revisions, updates, edits, and archives.
• Project management and reporting.
• Communications of updates, changes, statuses, and upcoming projects.

Minimum Job Qualifications:

Education/Training

• Bachelors degree or equivalent work experience in Technical Graphic and/or Design, Technical Illustrations, Communications, Instructional Design, or equivalent work experience.
• Adobe Certified Associate (ACA) certification in Photoshop and/or Illustrator, equivalent training or demonstratable ability, is preferred.
• CAD Autodesk certificate or equivalent certificate using drawing programs, equivalent training certificate or demonstratable ability, is preferred.
• Certified Professional Technical Communicator (CPTC), TechWriter Certification, or an equivalent specialized technical writing certification/training certificate, is preferred.
• 5+ years of successful of technical writing experience.
• 2+ years experience in the application of technical illustration and graphic art principles, concepts, practices, and standards.
• Ability to learn and comprehend complex technical concepts quickly.
• HVAC or a mechanical engineering background, is preferred.

Specialized Knowledge/Skills

• Demonstrated ability to use photos, vector graphics, CAD files, dimensional drawings, and sketches to create detailed technical illustrations.
• Proficiency with illustration/CAD tools, (Photoshop, Illustrator, Solid Edge, PTC IsoDraw, Cinema 4D, etc.)
• Ability to speak or interpret Korean is a plus but not required.

Business Experience

• Successful performance in a fast-paced training environment.
• Proven ability to support multitasking, support multiple projects simultaneously, and manage changing requirements.
• Ability to maintain a positive and productive attitude in demanding situations.
• Demonstrate superior oral, written, and communication skills.
• Demonstrate superior organizational/time management skills.
• Ability to effectively work cross-functionally with different managers and departments.
• Ability to work effectively in a collaborative, team environment.
• Demonstrate the ability to apply sound judgement, critical thinking skills and problem solve in a timely manner.
• Demonstrate attention to detail in reporting, written and oral communications.
• Demonstrate superior interpersonal and relationship building skills.
• Communicate effectively across interdepartmentally, cross-functionally, through various business channels and as directed.
• Demonstrate the ability to assess situations, develop solutions and execute remediation based upon the operational philosophy, mission, vision, and values of Samsung HVAC.

Working Conditions:

Environment Office environment, less than 10% travel with minimal exposure to the elements.

• Required operation a desktop computer, laptop, electronic presentation board projectors, and other training elated equipment as requested for extended periods of time.
• Required operation of phone and voice mail systems.
• Required operation of web conferencing, business software, and other applications as directed.

Physical Requirements - Minimal standing, moving, or lifting required.

• Lift, move, or adjust general office equipment, boxes, or materials weighing up to 50 pounds using proper materials handling equipment and procedures.
• Attendance of outdoor events may be required.

Work hours are beyond traditional work schedules - flexibility is required.

This description is general in nature and is not intended to be an exhaustive list of all responsibilities. Other duties may be assigned as needed to meet company goals.

No Agencies, No C2C