Library Associate 3 Job at Lsslibraries in Moreno Valley

JOB SUMMARY

The Library Associate 3 role is the senior role in the Library Associate job family, found in large library locations (staff over 20) and may supervise Junior Library Associates and/or volunteers. The primary responsibility is at the circulation desk, providing excellent customer service handling and overseeing the opening of accounts, placing holds, processing interlibrary loans, handling fines, processing lost materials, and problem-solving patron accounts. A portion of the Library Associate 3 job may also be to plan and facilitate library programs and/or volunteer coordination.

Employment Type: Non-Exempt, Full-Time

Hours Per Week: 40

PRIMARY RESPONSIBILITIES

• An individual must be able to perform each essential duty and responsibility satisfactorily.
• Provides customer service to patrons by greeting, providing tours, and assisting patrons in all areas of the library.
• Supervise junior Library Associates, which includes managing performance, evaluation, interviewing/hiring, training, and approving timesheets.
• Work closely with Librarians and library management to plan, implement, and promote programming activities.
• Processes newly acquired library materials, including all identifying stamps, labels, RIDF, and covers.
• Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate.
• Maintain circulation records and oversee the mailing of library materials to patrons in homebound or other programs.
• Process damaged materials to ensure collections are maintained in good condition.
• Assist with library opening and closing procedures.
• Support reference desk in assisting patrons with questions.
• Coordinate volunteers and assign duties, providing necessary training.
• Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement, and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library.
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records.
• Operate and maintain gaming, maker, and/or STEAM equipment.
• Other duties as assigned.

JOB REQUIREMENTS

• H.S. Diploma or GED required, Bachelor’s degree preferred.
• Three years library experience preferred.
• One-year supervisory experience preferred.
• Proficiency with library systems and databases.
• Excellent communications skills, both written and verbal.
• Multilingual speaking is a plus.
• A high degree of proficiency in MS Office suite including Excel, Word, and PowerPoint is desired.
• Excellent customer service skills.
• Ability to work a regular schedule that may include a combination of days, evenings, and weekends.

PHYSICAL REQUIREMENTS

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves; lift/push up to 25 pounds and occasionally up to 35 pounds of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and do not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

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