Cincinnati and Hamilton County Public Library is hiring: PT Library Customer Adv

PT Library Customer Adviser - Mt. Healthy Branch

Date Posted: January 10, 2025

POSITION SUMMARY: The Library Customer Adviser is responsible for providing direct customer service to the public. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.

DUTIES:

• Performs readers’ advisory and reference work.
• Shelves returned materials.
• Searches for requested materials.
• Performs duties that require proficiency with a variety of hardware and software.
• Participates in the location’s responsibilities including, but not limited to, desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers to Managers, Librarians, or Specialists as appropriate.
• May prepare and deposit money from fees.
• May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
• Participates in regular self-directed training to ensure preparedness.
• Assists customers with various technologies such as phones, computers, copiers, scanners, faxing, and tablets.
• Assists customers with resumes, job searches, internet use, and basic word processing.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Uses the Library’s automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
• Respects and maintains confidentiality of customers, peers and branch/department.

QUALIFICATIONS:

• Ability to work well under pressure and meet deadlines.
• Demonstrates knowledge of collections and services across a broad range of subject areas.
• Demonstrates flexibility to change direction and priorities based on community need.
• Understands and supports the Library’s mission, beliefs, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s pillars of excellence.
• Demonstrates professionalism in all settings, including being a team player; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
• Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
• Handles and responds to concerns, complaints, and difficult situations with patience and tact.
• Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
• Communicates effectively in person, on-line, or by telephone, while consistently providing high quality, proactive service to internal and external customers.
• Possesses the ability to make independent decisions when circumstances warrant such action.
• Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Seeks, accepts and incorporates feedback and direction.
• Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.

JOB LOCATION:

POSITION TYPE: Two (2) Part-time Library Customer Advisor positions

EDUCATION: High School graduate or equivalent.

HOURS: 20 hours per week, including evenings and weekends.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.

Cincinnati & Hamilton County Public Library