Cincinnati and Hamilton County Public Library is hiring: PT Library Customer Adv

PT Library Customer Adviser - Madeira Branch

Date Posted: 02/12/2025

POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.

DUTIES:

1. Performs readers’ advisory and reference work.
2. Shelves returned materials.
3. Searches for requested materials.
4. Assists customers with various technologies such as phones, computers, and tablets.
5. Assists customers with resumes, job searches, internet use, and basic word processing.
6. Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
7. Assists with programs, displays, and meeting room approvals.
8. Refers customers to Managers, Librarians, or Specialists as appropriate.
9. Uses Library automated circulation system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
10. May prepare and deposit money from fees.
11. May serve as the staff-in-charge in the absence of the Manager, Librarians, and Specialists when designated.
12. Respects and maintains confidentiality of customers, peers, and branch/department.
13. Attendance is punctual and reliable.
14. Participates in regular self-directed training to ensure preparedness.
15. Other duties as assigned.

QUALIFICATIONS:

• Understands and supports the Library's mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
• Interacts with members of diverse ethnic and socio-economic communities, children, staff, and management in a respectful and professional manner that reflects the Library’s values.
• Handles and responds to concerns, complaints, and difficult situations with patience and tact.
• Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
• Flexible, friendly, and able to establish rapport with customers and staff.
• Communicates effectively in person, online, or by telephone while consistently providing excellent, proactive service to internal and external customers.
• Solves problems and makes independent decisions when circumstances warrant.
• Seeks out new methods and principles as appropriate and incorporates them into existing practices.
• Seeks, accepts, and incorporates feedback and direction.

Position Type: Part Time

EDUCATION: High School graduate or equivalent.

HOURS: 20 hours per week, including weekends and evenings.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed, or any other legally protected status.

Cincinnati & Hamilton County Public Library