FT Library Customer Specialist - Harrison Branch Job at Cincinnati and Hamilton

Position: FT Library Customer Specialist - Harrison Branch

Location: Cincinnati, OH

Job Id: 3506

# of Openings: 1

Date Posted: 01/16/2025

POSITION SUMMARY: The Library Customer Specialist is responsible for providing customer service directly and on-site. This position also serves as a regularly scheduled designated staff-in-charge and assists with various duties associated with location operations. This position performs a variety of tasks dealing with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.

DUTIES:

• Performs readers’ advisory and reference work.
• Shelves returned materials.
• Searches for requested materials.
• Performs duties that require proficiency with a variety of hardware and software and compiles statistics when needed.
• Assists customers with various technologies such as phones, computers, and tablets.
• Assists customers with resumes, job searches, internet use, and basic word processing.
• Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Coordinate the Juvenile program prep work.
• Is able to execute programs planned by MLIS librarians.
• Refers customers to Managers or Librarians, as appropriate.
• Uses Library automated circulation system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• May prepare and deposit money from fees.
• Assists in the preparation of special collections.
• Regularly serves as the staff-in-charge in the absence of Manager and Librarians when designated.
• Prepares staff schedules accurately and in a timely manner.
• May direct the work of Grade 1 – 4 staff when designated.
• Respects and maintains confidentiality of customers, peers, and branch/department.
• Attendance is punctual and reliable.
• Participates in regular self-directed training to ensure preparedness.
• Coordination of displays responsibility and assisting in the creation and preparation.
• Office management responsibilities such as meeting room approvals, updates to forms, creation, and updates of job aids, and overall operations workflow input.
• Other duties as assigned.

QUALIFICATIONS:

Understands and supports the Library's mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.

Interacts with members of diverse ethnic and socio-economic communities, children, staff, and management in a respectful and professional manner that reflects the Library’s values.

Handles and responds to concerns, complaints, and difficult situations with patience and tact.

Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.

Flexible, friendly, and able to establish rapport with customers and staff.

• Communicates effectively in person, online, or by telephone while consistently providing excellent, proactive service to internal and external customers.
• Solves problems and makes independent decisions when circumstances warrant.
• Seeks out new methods and principles as appropriate and incorporates them into existing practices.
• Seeks, accepts, and incorporates feedback and direction.

EDUCATION:

• High School graduate or equivalent.
• Minimum of 2 years of progressively responsible library experience.

HOURS: 40 Hours per week, including weekends and evenings.

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed, or any other legally protected status.

Cincinnati & Hamilton County Public Library