Technical Trainer/Technical Writer Job at The Select Group in Jasper

TECHNICAL TRAINER/TECHNICAL WRITER | REMOTE (EST)
The Select Group is looking for a talented Technical Trainer/Writer to join one of our top clinical research partners. This person will provide enterprise-wide training and in-depth support on the computer policies and standard software/hardware. They will be working with other senior trainers to oversee daily training operations, coach new team members, lead team strategy sessions, and represent the team in meetings.

TECHNICAL TRAINER/TECHNICAL WRITER REQUIREMENTS

• Portfolio or work sample
• 5+ years of experience creating clear, concise, and user-friendly documentation for software, hardware, and e-learning content writing tools and methodologies (i.e., Technical Trainer, Instructional Designer, or e-Learner Developer)
• Current/recent experience with Captivate and Articulate Storyline 360
• Content creation experience using Confluence, and Jira for tracking and project management
• Has a strong background in instructional design, multimedia integration, and technical training
• Skilled in AI technologies and LLMs (i.e., Copilot, ChatGPT, Jasper, DALL-E, GitHub, Scribe) for enhanced content creation
• Strong communicator and collaborator dedicated to high-quality documentation and training programs enhancing user experience
• Experienced with the Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign) and SharePoint Online

Bonus:

• Articulate Rise 360
• Healthcare/clinical research industry experience (i.e., CTMS)
• Azure cloud experience

TECHNICAL TRAINER/TECHNICAL WRITER RESPONSIBILITIES

• Lead technical training projects
• Technical writing: Creation of quick reference cards, instructions, and learning center
• Perform training needs assessments for assigned projects
• Document how-to-use client standard software/hardware, as well as related business processes and policies
• Participate in development of enterprise-wide policies governing technology use
• Design, develop, promote, deliver, evaluate, and maintain instructor-led and computer-based training courses on use of DCRI standard software/hardware
• Provide in-depth coaching/support for staff, executive management, and faculty on use of client standard software and hardware
• Manage class scheduling, materials inventory, and student records for assigned projects
• Facilitate configuration of training lab computers for assigned projects
• Cross-train backup instructors for assigned projects
• Design, develop, and maintain Intranet sites for assigned projects
• Review training/documentation deliverables developed by other team members
• Work with team to manage Technical Training email and voicemail
• Work with team to establish training tools, processes, and promotional strategies
• Participate in client training initiatives
• Work on special projects as assigned