User Experience Designer (IVR, Conversational AI, Chat) Job at Advantage Tech in

User Experience Designer (IVR, Conversational AI, Chat)

Direct message the job poster from Advantage Tech

Applicants Need to Know

• Contract: Long-term Duration
• USC or GC Only
• Must reside in U.S.
• No Corp to Corp
• No OPT, CPT, or Sponsorship provided

Top 5 Skills

• Designing User Flows and Dialogue Scripts for Conversational AI: Creating user flows, dialogue scripts, and interaction maps is a core responsibility, ensuring clarity and natural interaction in voice-based systems and AI-driven solutions.
• Experience with IVR Systems and Conversational AI Tools (Amazon Lex, Genesys Cloud, Verint): Hands-on expertise in IVR systems and AI tools like Amazon Lex, Genesys Cloud, and Verint is essential for integrating advanced conversational technologies seamlessly.
• Call Flow Design and Optimization: A deep understanding of call flow design is critical for enhancing call routing efficiency and improving customer satisfaction, making it a central part of the role's objectives.
• Usability Testing and Feedback Implementation: The ability to conduct usability testing and incorporate user feedback ensures conversational designs meet user needs and provide a high-quality experience.
• Collaboration and Communication Skills: Exceptional collaboration and communication skills are necessary to work effectively with cross-functional teams and stakeholders in a remote environment, aligning with the project's goals.

Advantage Tech is seeking a User Experience Designer (IVR, Conversational AI, Chat), aka Voice User Interface (VUI) Designer, for a long-term remote contract opportunity focused on the development and modernization of IVR systems and conversational AI voice bots. This role operates on Central Standard Time (CST) and requires team members who are highly collaborative, engaged, and proactive contributors to project success. You will play a key role in shaping the next generation of conversational AI experiences for enhanced customer interaction.

Your Job

As a Voice User Interface Designer, you will design and optimize user flows, interaction maps, and dialogue scripts for conversational AI solutions, focusing on enhancing the user experience in IVR systems and voice bots. Collaborating with technical and business teams, you’ll ensure seamless integration of modern AI-driven solutions using tools like Amazon Lex, Genesys, and Verint, contributing to a best-in-class customer experience.

The Work

• Design dialogue flows, interaction maps, and user personas to enhance conversational AI voice bot experiences.
• Develop voice prompts and feedback mechanisms to ensure clarity and natural user interactions.
• Re-engineer and modernize legacy IVR systems, transitioning them to cloud-based AI solutions.
• Collaborate on the integration of technologies like Amazon Lex, Genesys Cloud, and Verint for seamless functionality.
• Conduct usability testing to evaluate and improve voice interaction designs.
• Optimize call flow designs to enhance call routing efficiency and improve customer satisfaction.
• Participate actively in team meetings, providing input for alignment and solving challenges.
• Troubleshoot design-related issues and recommend improvements to conversational workflows.

Qualifications

• Proven experience as a Voice User Interface Designer, including IVR systems and conversational AI voice bots.
• Strong skills in creating user flows, dialogue scripts, and interaction maps.
• Hands-on experience with Amazon Lex, Genesys Cloud, and Verint for AI-driven solutions.
• Deep understanding of call flow design, voice interaction technologies, and usability principles.
• Exceptional communication and collaboration skills to work effectively with cross-functional teams.
• Experience in usability testing and implementing user feedback to improve conversational designs.
• Ability to work on Central Standard Time (CST) and actively participate in frequent team meetings.

Nice to Have

• Experience designing chatbot solutions in addition to voice-based systems.
• Familiarity with natural language processing (NLP) concepts and integration.
• Knowledge of security and compliance requirements for AI-driven customer service platforms.
• Strong understanding of user experience (UX) design principles for voice and chat interfaces.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Design, Customer Service, and Information Technology

Industries

Telecommunications, Financial Services, and Technology, Information and Media

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