Library Technician • Substitute Job at Frederick County Government, Maryland in

Non-exempt; part-time; 18 hours per week; scheduled to work days, evenings, and weekends during FCPL operating schedule; no benefits with exception to enrollment in the Maryland State Teacher's Pension Plan and Employee Sick and Safe Leave; subject to system-wide reassignment. Duties and work locations may vary from week to week in support of FCPL facilities and services. Assignment may occasionally be at one location for an extended period of time.

This para-professional position provides comprehensive library services to patrons and is involved with a wide variety of library activities and operations. Supervision is received from the Assistant Branch Administrator or Branch Administrator.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants, and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

• Provide strong and effective customer service, exhibiting patience and courtesy while staffing the desk, including check-in and check-out of FCPL materials
• Assist patrons of all ages with information questions or reader's advisory requests and assistance with using library technologies, downloading e-content, and related assistance
• Assist patrons in using computerized and print information sources and/or direct them to other appropriate sources
• Maintain general knowledge of branch collections and resources, and current literature
• Present pre-planned programs for children, teens, and adults, as needed
• Perform basic bibliographic searches related to interlibrary loan requests and reserves
• Explain FCPL policies and services to patrons, and refer difficult questions to the supervisor
• Assist with general maintenance of branch collections
• Prepare and maintain displays to promote reading and FCPL services, as assigned
• Circulate FCPL materials (check-out and return); and perform other basic clerical duties related to circulation of materials
• Participate in outreach events to promote library services
• Attend related workshops, meetings, and learning opportunities
• Perform other related duties as required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The qualifications/requirements, knowledge/skills/abilities, and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• High school graduation or the equivalent
• Minimum 2 years of customer service work experience, working directly with the public in retail, education, community or public relations, or any high traffic customer service setting
• Word processing and/or data entry experience or training

• Knowledge of public library practices and procedures
• Knowledge of research techniques, research materials, and general readers' interest, as well as authors, books, and other formats of library materials
• Working knowledge of social media tools and techniques, and ability to effectively communicate in an online environment to engage customers via social media
• Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials
• Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
• Strong and effective spoken and written (English) communication skills
• Ability to effectively access and utilize FCPL's computerized systems and the Internet, and ability to effectively provide related instruction for customers and staff in a friendly and respectful manner
• Ability to effectively organize work, problem solve, determine priorities, make decisions, and complete assigned duties with minimal supervision
• Ability to prioritize, meet deadlines, and effectively manage time in a busy environment
• Ability to demonstrate creativity, flexibility, positive attitude, and good judgment.
• Ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to develop and maintain effective working relationships with patrons, co-workers, and the general public

• Additional years of customer service work experience
• 6 months of work experience in a public, academic, or school library

• While in this position, the employee is frequently sitting, walking, lifting up to 50 pounds; occasionally stooping, kneeling, crouching
• While in this position, the employee is constantly indoors
• During outreach programs and events the employee is occasionally working outdoors; working in hot temperatures (above 100 degrees), working in cold temperatures (below 32 degrees) and walking on uneven ground
• Ability to provide own transportation to meetings, workshops, and various branch libraries as needed
• Available for varied workdays and hours within the FCPL operating schedule

EXAMINATION PROCESS (may include):

1. An evaluation of training and experience
2. One or more interviews