Careers In Government is hiring: Library Assistant - Passport Agent in Austin

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for education up to a maximum of four (4) years.

Physical Requirements:

• Must be able to stoop, bend, walk and reach heights of six (6) feet.
• Must be able to lift or pull book bags and equipment up to fifty (50) pounds.
• Must be able to push loaded book truck up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.

Notes to Applicants

The Library Assistant - Passport Services will lead the daily operations of a Passport Services Office at one of four of the Austin Public Library locations with the following duties:

• Become a trained and certified US Passport Acceptance Agent.
• Become a trained and certified Texas Notary Public.
• Fully execute passport applications including photo services.
• Provide information and assistance to Passport Services Office customers on the phone, via email, and in person.
• Work collaboratively with and train employees in the Passport Services Office and other involved units.
• Maintain, store, and reorder necessary forms and supplies.
• Collect, document and reconcile all applicable fees.
• Comply with all pertinent federal regulations regarding Passport Acceptance Facilities.
• Due to federal mandate, the selected applicant must be a U.S. Citizen.

Application Instructions:

• A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position.
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
• Candidates who progress from the phone interview will be required to complete two (2) assessments; one to measure writing skills and the other to measure oral/presentation skills.

Additional Information:

• TRAVEL: If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.
• This posting may be used to fill additional vacancies of the same job title that may become vacant.

Pay Range

$22.22 - $24.77

Hours

Regular (40) hours per week. Days and hours vary according to work location and business needs, see “Notes to Applicants.” The schedule will involve regular nights and some weekends.

Preferred Qualifications

• Certified Passport Acceptance Agent, or the ability to complete certification training within six (6) months of hire.
• Certified Texas Notary Public, or the ability to complete certification training within six (6) months of hire.
• Experience processing government or legal documents.
• Experience resolving complex customer service issues.
• Experience handling, reporting, and reconciling funds.
• Ability to communicate effectively in Spanish, American Sign Language, or other world languages.
• Ability to travel to more than one work location.

Knowledge, Skills and Abilities

• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.