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Centuria

Centuria is hiring: Video Teleconferencing Services Operations in Norfolk

Centuria, Norfolk, VA, United States, 23500

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Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice.

Responsibilities:

  1. Responsible for organizing and scheduling a variety of requested VTC and telephone bridging appointments using a variety of tools and methods of connectivity. Communicate the details of these appointments to all parties concerned, including changes.
  2. Provide a competent level of technical support for handling the initial and advanced reported problems requiring troubleshooting and analysis methods. Support is primarily for the staff and secondarily extended to all VTC customers and users in the DOD that interface with USFF via VTC.
  3. Ensure USFF remains 98%+ operationally capable and compliant with all industry, Navy, and DOD mandated AV and VTC standards.
  4. Consult, review, and perform VTC systems scheduling and facilitation for all VTC systems primarily within USFF Headquarters and secondarily to partner DOD organizations.
  5. Analyze, consult, and recommend VTC repair and upgrades to increase and maintain operational efficiency and global interoperability, extending to the USFF Maritime Operations Center.
  6. Oversee and monitor the daily operations and issues of all VTC facilities to ensure technical and operational problems are identified early, receiving the appropriate corrective maintenance action.
  7. Recommend and implement immediate solutions to known problems as they occur.
  8. Ensure internal security standards are adopted and maintained for all AV and VTC systems with USFF Headquarters.
  9. Independently plan, schedule, and carry out responsibilities.
  10. Resolve complex problems, keeping the government lead informed of controversial issues that arise.
  11. Provide professional multimedia presentation and VTC support which includes setup, operations, maintenance, and configuration management of conference rooms, auditoriums, and operations centers with these capabilities.

Experience:

  1. In-depth knowledge of VTC operations, management techniques, devices, methods, services, and standards.
  2. In-depth knowledge of specialized communications processes and techniques utilized in the interface of VTC systems, including DOD and DON communications concepts, principles, practices, procedures, long-range objectives, and techniques applicable to VTC systems.
  3. In-depth skill and ability to operate highly complex and modern VTC systems.
  4. In-depth skill in determining the feasibility of using newly developed equipment and techniques to perform specific VTC functions.
  5. In-depth skill in facilitating high-profile AV and VTC requirements in support of Four-Star Military Flag Officers and Senior Executive equivalents.

Job Requirements:

  1. 5 Years active and recent experience in Video Teleconferencing Call management for the DOD.

Education:

  1. High School or Career Field / Community: Information Technology.

Security Clearance:

  1. Must have an active Secret clearance.
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