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ICF Olson

Communication/Outreach Support Specialist - Refugee Resettlement Program (REMOTE

ICF Olson, WA, United States

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Communication/Outreach Support Specialist - Refugee Resettlement Program (REMOTE ROLE)

COMMUNICATION/OUTREACH SUPPORT SPECIALIST

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

ICF is currently seeking a COMMUNICATION/OUTREACH SUPPORT SPECIALIST to work on the Office on Trafficking in Persons (OTIP) Office of Refugee Resettlement (ORR) Mission Support Project.

The purpose of the mission is to promote the health, well-being and stability of refugees, unaccompanied children (UC), and other eligible individuals and families, through culturally responsive, trauma-informed, and strengths-based services.

The Communication/Outreach Support Specialist will use their expertise to develop and implement communication and outreach strategies, develop communication materials, support crisis communication, and event planning and support.

Key Responsibilities:

  • Developing and implementing cohesive communications and outreach strategies that are informed by agency mission, goals, and priorities.
  • Supporting an array of communications solutions to facilitate outreach, education, and ongoing communication with identified internal and external audiences.
  • Assisting federal staff in crisis communication efforts by researching and drafting accurate and timely responses to inquiries from the media or media statements for review and use by federal staff.
  • Creating outreach and educational materials, press releases, newsletters, blogs, and social media posts based on a clear understanding of target audiences’ needs and preferences.
  • Ensuring that deliverables meet all relevant federal and agency rules and standards including 508 Compliance and the Plain Writing Act of 2010.
  • Assisting in drafting and circulating outreach materials for agency beneficiaries, grant recipients, and partners from the governmental, non-governmental, and private sectors.
  • Supporting the ongoing engagement with agency beneficiaries and partners through in-person and remote events, working groups, and other mechanisms.
  • Assisting in the development and publication of reports including collection of internal and external information, research, writing, editing, formatting, and designing for website publication.
  • Assisting federal staff in the planning and coordination of events including agenda development, logistics, scheduling, venue selection, speaker identification and coordination, and the development of promotional materials.
  • Conducting post-event evaluations of events, including identifying challenges and successes and making recommendations for future improvement.

Basic Qualifications:

  • Bachelor’s degree in social work, public administration, communications, public relations, or related field which requires an understanding of written communication. 3 years’ experience in a similar role can be substituted for the bachelor’s degree.
  • A minimum of 1 year experience developing communication packages, strategies, or plans for an organization or project.
  • At least 1 year of experience supporting an Office on Trafficking in Persons (OTIP) and/or Office of Refugee Resettlement (ORR) program, grantee or federal agency.

Preferred Skills:

  • 508 compliance skills.
  • Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
  • Working knowledge of the refugee, immigrant, and asylee challenges.
  • Experience working for a refugee/migrant program.
  • Experience in event planning and execution.

Professional Skills You Will Use:

  • Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Deal effectively with rapid change and prioritize work quickly in response to changing needs.
  • Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
  • Excellent verbal, interpersonal and written communication skills.
  • Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy.
  • Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

Pay Range: The pay range for this position based on full-time employment is: $66,730.00 - $113,440.00 DC Remote Office (DC99).

ICF is an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status.

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