Knowledge Content Creator (Federal Work Study Undergraduate Wage) Job at Univers

Student Financial Services, a department within the Enrollment division, seeks qualified candidates to apply for the federal Work Study Position of Knowledge Content Creator. Student Financial Services is located in Carruthers Hall, 1001 North Emmett Street Charlottesville, Virginia 22903.

Student Financial Services (SFS) is seeking organized and dedicated applicants to support the Shared Contact Center in writing and developing reference and training material. The position requests 10-20 hours per week which are flexible based on the student's schedule and the needs of the hiring supervisor. These positions are open to undergraduate UVA Students who are currently receiving federal work study funding from Student Financial Services.

Student Financial Services provides students, alumni, and their families with efficient, courteous, and responsible financial services, while complying with all federal, state, and University policies. We are committed to empowering our customers and employees with the knowledge they need to succeed.

DESCRIPTION

We are seeking a talented and detail-oriented student to join our team. The ideal candidate will be responsible for creating comprehensive knowledge articles that help our customers and employees find solutions quickly and efficiently. Student Employees work closely with the Shared Contact Center Director and Team.

Responsibilities include:

• Collaborate effectively with team members.
• Perform other duties as assigned to support the goals and objectives of the Shared Contact Center.
• Learning and employing a variety of computer software to track questions and answers, as well as enter requests for follow up.
• Follow SFS Service Excellence standards by demonstrating: Empathy, Competency, Responsiveness and Transparency.
• Must adhere to strict confidentiality requirements of position.

MINIMUM REQUIREMENTS

• Have great attention to detail and ability to both be self-motivated and follow directions when needed.
• Be dependable, friendly, and can work with a diverse population of students.

Education: Current work-study UVA student
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

All candidates must be receiving federal work study funding to be eligible for further consideration for this position. This is a paid position at $15.00 per hour.

Please attach resume, cover letter, and hours of availability when applying for position in Workday.

Hiring for: Monday – Friday: 8am-5pm with the option to work on projects remotely outside of this time as needed.

Position begins immediately for the ideal candidate and ends May 9, 2025.

Please direct any questions related to the position to Rose Tyree: bce7yz@virginia.edu

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.